Monitored premises to deter unauthorized access and ensure safety of personnel and property.
Conducted regular patrols and inspections to identify potential security risks and vulnerabilities.
Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution and reporting.
Collaborated with law enforcement during investigations to provide detailed reports and evidence collection.
Implemented security protocols that enhanced overall safety measures within assigned areas.
Maintained accurate logs of daily activities, incidents, and observations for management review.
Provided exceptional customer service while enforcing facility rules to create a safe environment for all visitors.
Armed Security Officer
Intercon Security
05.2022 - 02.2025
Provided assistance to law enforcement agencies in apprehending suspects when necessary.
Inspected equipment for proper functioning and responded to malfunctioning systems accordingly.
Provided escorts for authorized personnel entering restricted areas within the facility.
Assisted in the development of new security protocols based on changes in technology or environment.
Adhered to company policies regarding access control procedures for visitors and guests and contractors.
Communicated effectively with team members while coordinating efforts during shifts.
Followed established protocol for responding to alarms or other emergency situations.
Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
IT Help Desk Technician (Part Time)
AgemO Technology
02.2018 - 02.2025
Managed the inventory and maintenance of all IT equipment
Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc
Image and configure Windows 10 stations
Installation, modification and repair of Windows 10 workstations
Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers
Demonstrated ability developing cyber awareness artifacts and documents
Install and/or configure peripherals such as printers, keyboards/mice, etc
For users
Delivered and installed new and loaner computer systems
Oversight of requests, incidents, major incident, knowledgebase and problem modules in Service Now
Act as escalation point for all requests and incidents
Develop, maintain and train on processes such as: phone/ticket escalation, Call & Ticket handling dash boards and review process, SLA review and improvements as needed
Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
Armed Security
Diversified Protection Corporation
05.2021 - 07.2021
Safeguarded and protecting all government information, documents, and equipment
Provided, in writing, any security deficiencies and report them in a timely manner to the facility security coordinator
Monitored and authorized entrance and departure of vehicles, cargos trucks and visitors
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
Assisted clients in determining potential security risks.
Armed Security
Omniplex
07.2019 - 08.2020
Responsible for protecting the United State Government employees and property by monitoring close circuit television cameras (CCTV) controlled access to the facility; prohibit unauthorized access to the facilities
Maintained proficiency in the use of protective equipment, restraint devices and weapons
Monitored entrances and exits to prevent unapproved and unlawful entry
Observed and reported verbal and written activities and incidents providing for the security and safety of the client property and personnel
Maintained a log of all visitors and handed out passes that were collected upon exit.
Security Monitor
PAE - Pacific Architects and Engineers
02.2019 - 07.2019
Closely observed activities of individuals working and/or visiting the customer facilities
Provided a safe and secure environment in government facilities where assigned
Maintained a constant state of alertness
Ensured subjects do not enter any areas where they are not authorized, nor where they do not have a valid reason for entering
Provided written reports of incidents and security violations
Maintained a security logbook of site activities.
Internship Program
The Department of Housing and Urban Development
06.2015 - 09.2018
Provided help desk support to clients
Provided service to agency telephones, set up extensions, reset voicemails, and established cross connect of cabling in the telephone closets
Tracked data in excel spreadsheets on special HUD projects
Tracked department metrics for upper-level management meetings using excel
Provided presentations using pivot tables and visual charts.