Quincy Persona
Suitland
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Streamlined billing processes, ensuring accurate and timely invoicing.
Home Improvement Assistant
Islanders Company
11.2022 - 05.2024
- Drafted contracts outlining the scope of work, timeline, payment terms, safety procedures
- Troubleshot potential problems with existing installations and made necessary repairs or adjustments
- Scheduled inspections with local authorities when required for permits or approvals
- Assisted customers in selecting products that best fit their needs while remaining within budget constraints
- Utilized advanced carpentry, painting, masonry, drywall repair, electrical wiring and plumbing skills to complete projects
- Ordered supplies as needed for jobsite deliveries ensuring adequate stock levels at all times
- Assisted team members in daily operations, ensuring smooth workflow.
- Improved office efficiency by organizing documents and files effectively.
- Scheduled meetings and appointments for streamlined calendar management.
- Managed office supplies inventory to avoid disruptions in operations.
Desk Assistant
Springhill Lake Recreation Center
06.2022 - 08.2022
- Answered phones promptly, took messages accurately, and directed calls as needed
- Demonstrated strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency
- Performed routine maintenance checks on office equipment such as computers or printers
- Scheduled appointments for students or faculty using calendar software programs
Cashier
Queensway Restaurant
07.2020 - 09.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided excellent customer service by greeting customers and offering assistance
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
Education
High School Diploma -
Eleanor Roosevelt High School
Greenbelt05.2024
Skills
- Kitchen Design
- Bath Design
- Home Installations
- Customer Satisfaction
- Steam Cleaning
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Office administration
- Microsoft office
- Appointment setting
- HIPAA guidelines
- Payment collection
- Reminder calls
- Patient relations
- Records management
Timeline
Medical Receptionist
AFC Urgent Care
05.2024 - Current
Home Improvement Assistant
Islanders Company
11.2022 - 05.2024
Desk Assistant
Springhill Lake Recreation Center
06.2022 - 08.2022
Cashier
Queensway Restaurant
07.2020 - 09.2020
High School Diploma -
Eleanor Roosevelt High School
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