Quindell Harris
Bel Air
Summary
Knowledgeable applicant with solid foundation in patient access operations. Demonstrated ability to enhance patient satisfaction and Proven track record in managing patient information and ensuring compliance with healthcare regulations.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
MedStar Health
02.2025 - Current
- Coordinated patient admissions, ensuring accurate data entry and compliance with healthcare regulations.
- Streamlined scheduling processes, enhancing appointment efficiency and patient flow management.
- Maintained patient confidentiality by adhering to HIPAA guidelines and policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Shift Lead
GP Mobile (T Mobile Authorized Retailer)
01.2024 - 02.2025
- Supervise daily operations and team performance to ensure a high standard of customer service and sales excellence in a fast-paced retail environment.
- Train and mentor team members on sales techniques, product knowledge, and customer engagement strategies, fostering a positive team culture and enhancing employee performance.
- Manage inventory and stock levels, ensuring the store is well-organized and adequately supplied to meet customer demand.
- Assist in achieving sales goals by implementing effective promotional strategies and monitoring team metrics.
- Handle customer inquiries and resolve issues efficiently, maintaining high customer satisfaction levels.
- Collaborate with management to develop and implement operational policies and procedures, ensuring compliance with company standards.
Sales Supervisor
Power Swift Mobile
06.2019 - 02.2023
- Lead daily operations, ensuring effective coordination among sales staff.
- Create strong relationships with suppliers, vendors, and customers, prioritizing efficiency and maintaining long-term relations.
- Collaborate with customers and vendors for seamless merchandise purchasing and transaction execution.
- Focused on always maintaining high satisfactory levels of customer service
- Consistently achieve sales targets and operational deadlines
Sales Associate
Power Swift Mobile
06.2019 - 02.2023
- Adapted to flexible scheduling due to constant changing customer traffic
- Increased purchase volumes by proactively using marketing tactics to aid in purchase decisions
- Focus on brand representation and promoting company ethos to increase revenue
- Kept up a regular stocking rotation to not lose out on additional revenue from missing stock
- Handles inbound call inquiries, delivering professional and exceptional responses
- Boost team morale
Team Member
Coldstone Creamery
11.2016 - 08.2017
- Provided friendly and attentive service to customers, ensuring their satisfaction with every visit
- Assisted in preparing and serving food and beverages according to quality standards
- Maintained cleanliness and organization of workstations, dining areas, and restrooms
- Operated the cash register and handled cash transactions
- Worked as part of a team to meet store goals and ensure smooth operations during busy hours
Burger King
03.2014 - 10.2016
- Greeted and served customers with a friendly and professional attitude
- Prepared and cooked food items according to restaurant specifications
- Maintained cleanliness of workstations, dining area, and kitchen equipment
- Collaborated with team members to ensure fast and accurate order fulfillment during peak hours
Education
High School Diploma -
C. Milton Wright High School
Bel Air, MD05-2017
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Patient scheduling
- Solution implementation
- Healthcare software
- Customer service
- Problem-solving
- Phone and email etiquette
- Multitasking and organization
Timeline
Patient Access Specialist
MedStar Health
02.2025 - Current
Shift Lead
GP Mobile (T Mobile Authorized Retailer)
01.2024 - 02.2025
Sales Supervisor
Power Swift Mobile
06.2019 - 02.2023
Sales Associate
Power Swift Mobile
06.2019 - 02.2023
Team Member
Coldstone Creamery
11.2016 - 08.2017
Burger King
03.2014 - 10.2016
High School Diploma -
C. Milton Wright High School