Quintorius Pettaway
Waldorf
Summary
Customer Service Specialist with proven ability to prioritize tasks and manage multiple responsibilities in high-pressure environments. Expertise in resolving escalated customer issues while maintaining high levels of satisfaction. Experienced in handling large volumes of inbound calls and fostering strong customer relationships. Proficient in CRM systems, complemented by exceptional active listening and multitasking skills.
Overview
8
8
years of professional experience
Work History
Child and Youth Program Assistant
Joint base Andrews Child Development center
Joint Base Andrews
08.2023 - Current
- Created a safe environment where children can express themselves freely.
- Oversaw intake services for youth joining program, completed paperwork, and determined placements.
- Helped maintain accurate records of attendance, progress reports.
- Developed and implemented lesson plans and activities for children of various ages.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Developed positive relationships with families by communicating regularly about their child's development.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Dental Assistant Volunteer
Family of Dentisry
Upper Marlboro
08.2021 - 07.2022
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Took medical and dental history and recorded vital signs of patients.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Sterilized instruments according to established protocols.
- Updated patient records with new data and treatment information.
- Explained treatments, continued care and important lifestyle choices to enhance patients' dental health.
- Prepared treatment rooms for each patient by setting up instruments, materials, and equipment.
- Greeted patients warmly upon arrival and provided them with information about their visit.
Ross
Customer service/Stock associate
Pearl City
05.2019 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face, or through phone conversations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Organized storage areas for efficient use of space.
- Ensured that all products were labeled properly before stocking the shelves.
Call Center Representative
Sitel
Remote
07.2017 - 04.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Diploma Dental assistant - Dental Assistant Diploma
Fortis College
Landover, MD05-2023
Medical Admin Assistant -
Medcerts
Livonia, MI03-2016
High School Diploma -
Penn Foster High
Scranton, PA06-2015
Skills
- Child development and behavior management
- Lesson planning and documentation
- Family engagement and communication
- Group activities facilitation
- Communication skills
- Conflict resolution
- Emotional support
Timeline
Child and Youth Program Assistant
Joint base Andrews Child Development center
08.2023 - Current
Dental Assistant Volunteer
Family of Dentisry
08.2021 - 07.2022
Ross
Customer service/Stock associate
05.2019 - 11.2020
Call Center Representative
Sitel
07.2017 - 04.2019
Diploma Dental assistant - Dental Assistant Diploma
Fortis College
Medical Admin Assistant -
Medcerts
High School Diploma -
Penn Foster High
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