Rachael Archer
Glen Burnie
Summary
Detail-oriented professional skilled in managing schedules, coordinating communications, and optimizing daily operations. Expertise in dispatching personnel and resources while prioritizing urgent needs and ensuring real-time communication across teams. Committed to fostering efficient workflows and maintaining discretion with sensitive information.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Express Care Urgent Care
Hanover
11.2025 - Current
- Greet patients/visitors in a professional and friendly manner, ensuring a positive first impression.
- Verified patient insurance information and obtained necessary authorizations prior to appointments
- Registered new patients and updated demographic and medical information in electronic health records.
- Answered and routed telephone calls, responding to inquiries and scheduling requests.
- Checked patients in and out, collected copayments and processed payments accurately.
- Maintained patient confidentiality and ensured compliance with HIPAA regulations.
- Processed patient registrations and insurance verifications with a high level of accuracy.
Delivery Driver
Door Dash
Glen Burnie
07.2023 - Current
- Safely transported food orders to customers while maintaining accuracy, speed and excellent customer service.
- Coordinated delivery routes to minimize delays and enhance customer satisfaction
- Verified orders and resolved issues with professionalism and clear communication
- Maintained vehicle cleanliness and adhered to food safety and handling guidelines
- Delivered high-volume food orders with on-time performance and focus on order accuracy
Front Office Manager
The Computer Guy
Severna Park
12.2019 - 07.2023
- Manage daily office operations, including scheduling, supplying ordering, and coordinating maintenance to keep the workplace running smoothly.
- Dispatched field staff and assigned routes based on availability, job priority and location to maximize efficiency
- Responded to coming calls and service requests, providing timely updates to customer and ensuring accurate communication between office and field teams.
- Maintained detail records, including service logs, employee hours and invoices
- Served as the central communications hub, relaying instructions clearly and ensuring everyone stayed enforced and aligned throughout the work day.
Administrative Assistant
Beltsville Heating & Air Conditioning Inc.
Beltsville
04.2014 - 12.2019
- Managed daily administrative tasks, including scheduling, filing, data entry, and handling incoming communications to ensure office efficiency
- Maintained accurate financial records through invoice processing, expense tracking, and regular account reconciliation
- Managed accounts payables/receivables, followed up on outstanding payments and ensured timely vendor reimbursements
- Assisted with budgeting by monitoring spending, updating spreadsheets, and proactively flagging discrepancies
- Assisted with month-end closing tasks, generating summaries and reports for leadership or external accounts
Education
High School Diploma -
Old Mill Senior High
Millersville, MD05-1993
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Patient reception management
- Patient scheduling
- Electronic documentation
- Billing processes
- Front desk operations
- Patient interaction
- Problem solving
- Attention to detail
- Time management
- Administrative support
- Communication skills
- Patient relations
- Appointment setting
- Patient data entry
Timeline
Medical Receptionist
Express Care Urgent Care
11.2025 - Current
Delivery Driver
Door Dash
07.2023 - Current
Front Office Manager
The Computer Guy
12.2019 - 07.2023
Administrative Assistant
Beltsville Heating & Air Conditioning Inc.
04.2014 - 12.2019
High School Diploma -
Old Mill Senior High