Rachael McLaughlin
Administrative Services & Facilities Leader
Towson,MD
Summary
Dynamic Senior Administrative Operations and Facilities leader with over 15 years of experience supporting executive leadership in complex, matrixed, multi-site environments. Expertise in facilities and administrative operations, capital project management, workplace strategy, procurement, and enterprise program governance. Recognized as a strategic integrator among senior leadership, internal departments, and external partners, ensuring alignment of priorities and successful execution of enterprise initiatives. Proven ability to produce board-level reporting, executive presentations, and governance materials that enhance capital planning and decision-making while driving operational efficiency and process improvement.
Overview
2027
2027
years of professional experience
5
5
Certifications
1
1
Language
Work History
Senior Director, Administrative Operations & Facilities
NeighborWorks America
Washington , D.C.
2016 - Current
- Lead enterprise administrative operations and facilities management supporting executive leadership across headquarters and 2 regional offices
- Serve as strategic partner to Senior Vice President, supporting enterprise planning, prioritization, governance, and operational execution
- Function as integrator across internal departments and external partners, ensuring alignment of facilities operations, capital initiatives, and executive priorities
- Lead delivery of a $12M, 48,000 sq. ft. headquarters build-out from shell, including construction coordination, space planning, budget oversight, vendor management, employee engagement, and move execution
- Develop and deliver board-level presentations, executive dashboards, and governance reporting materials supporting capital project approval and ongoing oversight
- Manage end-to-end procurement lifecycle, including RFP development, vendor selection, contract negotiation, and performance management
- Oversee multi-site facilities operations, workplace strategy, relocations, space utilization, and asset management
- Lead enterprise process improvement initiatives across administrative operations, improving efficiency, reporting accuracy, and operational workflows
- Chair and facilitate cross-functional committees focused on facilities operations, safety, sustainability, and employee engagement
Business Analyst / Training Coordinator
M&T Bank
Baltimore, MD
01.2014 - 01.2016
- Managed enterprise Learning Management System (LMS), onboarding programs, and training operations
- Developed operational reporting tools and dashboards to improve workforce tracking and compliance
- Supported process improvement initiatives across training and administrative functions
Sales Assistant – Treasury Management
Wells Fargo
San Francisco, CA
01.2012 - 01.2013
- Produced executive sales reporting, pipeline analysis, and forecasting materials for senior leadership
- Coordinated internal and external client events and operational initiatives
- Supported financial reconciliation and data accuracy across reporting systems
Administrative Assistant & Project Coordinator
Wells Fargo
San Francisco, CA
01.2010 - 01.2012
- Supported executive leadership with scheduling, travel coordination, and meeting management
- Developed portfolio tracking systems and compliance documentation tools
- Managed operational workflows supporting business development and client reporting
Service Manager
Wells Fargo
San Francisco, CA
01.2006 - 01.2010
- Managed team of 10 employees, overseeing operations, scheduling, performance management, and service delivery
- Improved customer service performance metrics and operational efficiency
- Recognized for excellence in service delivery and leadership performance
Education
MBA - Business Amdministration
University of Maryland Global Campus
Maryland05.2024
B.A. - Psychology
San Francisco State University
San Francisco, CA05.2011
Skills
- Facilities Operations
- Administrative Operations
- Capital Project Management
- Space Planning & Workplace Strategy
- Multi-Site Operations
- Executive & Board Reporting
- Strategic Planning & Execution
- Procurement & Vendor Management
- Contract Administration
- Budget Oversight
- Stakeholder Management
- Cross-Functional Leadership
- Process Improvement
- Change Management
- Risk Management
- Executive Communications
- Operational Prioritization
- Collaborative leadership
Affiliations
- Toastmasters
- International Facilities Management Association
- International Association of Administrative Professionals
- Project Management Institute
Certification
Six Sigma Green Belt (SSGBC)
Timeline
Business Analyst / Training Coordinator
M&T Bank
01.2014 - 01.2016
Sales Assistant – Treasury Management
Wells Fargo
01.2012 - 01.2013
Administrative Assistant & Project Coordinator
Wells Fargo
01.2010 - 01.2012
Service Manager
Wells Fargo
01.2006 - 01.2010
Senior Director, Administrative Operations & Facilities
NeighborWorks America
2016 - Current
MBA - Business Amdministration
University of Maryland Global Campus
B.A. - Psychology
San Francisco State University