Rachel Barr
Owings Mills
Summary
"Motivated and adaptable professional with a diverse skill set and a passion for achieving results. Known for strong communication, problem-solving, and interpersonal skills, combined with a commitment to excellence in all endeavors. Proven ability to thrive in fast-paced environments while delivering exceptional performance and driving positive outcomes. Eager to contribute to a dynamic team and make meaningful contributions to organizational success.
Overall I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals."
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
OneMain Financial
10.2024 - Current
- Analyzed customer financial profiles to recommend personalized loan solutions.
- Educated clients on loan products, terms, and repayment options.
- Developed strategies to streamline loan processing and enhance customer satisfaction.
- Assisted in resolving customer inquiries and ensuring timely follow-up on applications.
- Help train and develop new team members on product knowledge and compliance standards. Becoming that additional support when needed.
- Led initiatives to improve client retention through targeted communication strategies.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Achieved high levels of customer satisfaction by consistently exceeding expectations in timeliness of response and issue resolution.
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
MORTGAGE SUPPORT SPECIALIST
PNC BANK
01.2020 - 10.2024
- Utilized excellent communication skills to provide exceptional customer service to mortgage clients.
- Managed a high volume of inbound calls from customers regarding their mortgage accounts.
- Consistently met or exceeded performance targets for call resolution, customer satisfaction, and quality assurance metrics, earning recognition for outstanding performance and dedication to excellence.
- Conducted thorough research and analysis to address customer inquiries regarding loan terms, payment schedules, escrow accounts, and foreclosure prevention options, ensuring compliance with regulatory requirements.
BRANCH BANKER
PNC BANK
01.2020 - 01.2022
- Developed and maintained relationships with clients, providing personalized financial advice and solutions.
- Trained and mentored new employees on bank policies and procedures.
- Implemented strategies to improve customer satisfaction and retention.
- Assisted with the planning and execution of marketing campaigns to attract new customers.
- Ensured compliance with banking regulations and policies to maintain a safe and secure environment for customers and employees.
- Collaborated with team members to reach branch goals and support overall company objectives.
CUSTOMER SUPPORT SPECIALIST
BALTIMORE GAS AND ELECTRIC
01.2018 - 01.2020
- Effectively resolved customer inquiries, complaints, and concerns in a timely manner.
- Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses.
- Implemented process improvements to streamline customer service procedures, resulting in increased efficiency and customer satisfaction.
- Provided exceptional customer service to clients, consistently achieving high satisfaction ratings.
- Actively listened to customer concerns and worked with team members to implement solutions.
RELATIONSHIP BANKER
M&T BANK
01.2014 - 01.2017
- Managed daily branch operations and ensured smooth functioning of all banking transactions.
- Provided excellent customer service by addressing client inquiries and resolving any issues in a timely manner.
- Successfully achieved and exceeded sales targets by promoting bank products and services to customers.
- Trained and mentored new branch employees on bank policies and procedures.
- Collaborated with other branch bankers to develop and implement strategies to increase customer satisfaction and retention.
- Maintained accurate and up-to-date records of all transactions and customer interactions.
- Consistently received positive feedback from clients for my professionalism and knowledgeable expertise in banking services.
Education
Some College -
Coppin State University
01.2010
Secondary School - undefined
Franklin High School
01.2008
Skills
- Problem Solving
- Interpersonal Skills
- Time Management
- Adaptability
- Problem-Solving
- Computer Literacy
- Attention to Detail
- Strong Communication
- Collections experience
- Goal oriented
- Leadership skills
Accomplishments
- Led branch operations during managerial transition or time off. Ensuring continuity in service, compliance and team performance.
- Oversaw daily operations
- Supported lending, sales performance, and delinquency during interim period.
- Provided coaching and guidance to staff when needed.
- Maintained high integrity throughout each assignment
Throughout my short time with OneMain Financial I have had the opportunity to take on three IBM opportunities:
Certification
- Maryland Life insurance license
- Successful completion of basics training
- Successful completion of foundations training
- in process of completing advanced program
Professional Goals
Seeking a Branch manager role at OneMain Financial where I can leverage my banking, customer service, lending and operational background to lead a branch, build customer relationships, drive growth, and ensure excellent service delivery while following compliance
Timeline
Personal Loan Specialist
OneMain Financial
10.2024 - Current
MORTGAGE SUPPORT SPECIALIST
PNC BANK
01.2020 - 10.2024
BRANCH BANKER
PNC BANK
01.2020 - 01.2022
CUSTOMER SUPPORT SPECIALIST
BALTIMORE GAS AND ELECTRIC
01.2018 - 01.2020
RELATIONSHIP BANKER
M&T BANK
01.2014 - 01.2017
Secondary School - undefined
Franklin High School
Some College -
Coppin State University