Rachel DiCamillo
Towson
Summary
Dedicated and versatile operations professional with a proven track record of managing high-performing teams, streamlining administrative workflows, and delivering exceptional client and patient experiences across healthcare and retail environments. Over five years of progressive leadership experience in managing staff schedules, optimizing center operations, maintaining regulatory compliance, and coordinating complex communication between families, providers, and vendors. Skilled in fostering team morale, handling sensitive family interactions with empathy, and managing credentialing, documentation, and insurance coordination with precision. Known for a hands-on leadership style, high emotional intelligence, and an unwavering commitment to service excellence. Passionate about creating organized, supportive, and impactful environments for both clients and staff—especially within early childhood and healthcare-focused settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Manager
Chesacanna Wellness
07.2023 - Current
- Lead day-to-day operations of a high-volume retail center, managing a staff of 50+ employees
- Increased monthly profits by 20% year-over-year by streamlining purchasing, inventory, and performance strategies
- Oversaw the complete purchasing lifecycle, including the hand-selection of all purchase orders, generation of prices, inventory documentation through operational software, and the receiving of orders
- Managed all wholesale accounts, vendor relationships, communication, and procurement logistics
- Conducted monthly inventory audits and reconciliations to ensure full accuracy and accountability
- Analyzed daily sales and staff performance metrics to drive operational improvements
- Delivered exceptional customer service through active engagement, conflict resolution, and personalized client support, fostering loyalty and repeat business
- Collaborated cross-functionally with marketing to plan promotional campaigns and community outreach events
- Oversaw all off-site event logistics, including event setup, procurement of inventory, sales, staff supervision, customer engagement, and performance analysis
- Maintained operational compliance with health, safety, and industry regulations
Dental Assistant and Office Administration
Smile Solutions
09.2022 - 07.2023
- Directed daily operations and scheduling for a multi-provider dental office, ensuring efficient patient flow and staff coordination
- Maintained 100% compliance with health and safety regulations, clinical documentation, licensing, and health/safety regulations
- Onboarded and supported new patients with insurance verification, treatment planning, and post-care instructions
- Managed medical records, insurance claims, and appointment scheduling through clinical software systems
- Updated patient files with procedural notes and updated medical information
- Delivered compassionate, responsive care to patients of all ages undergoing dental or surgical procedures
- Supported infant and toddler surgical procedures by assisting physicians during frenectomies, clearly communicating pre- and post-operative care instructions to parents, and providing empathetic follow-up support
- Utilized 3D imaging, scanning, and milling technology for dental reconstruction and prosthetics
- Communicated effectively with families to explain complex procedures, coverage limitations, and follow-up care
Dental Assistant and Office Administrator
Precision Dentistry
08.2021 - 09.2022
- Balanced front office and clinical responsibilities in a high-volume dental practice, managing both clinical and administrative operations
- Scheduled appointments, processed insurance claims, and updated patient records using digital clinical platforms
- Obtained Dental Radiation Technologist Certification through the Maryland State Board of Dental Examiners and Dental Assisting National Board
- Conducted dental radiographs and 3D intraoral scans in compliance with all safety regulations
- Ensured timely and accurate documentation of treatment notes and patient history
- Provided professional and empathetic communication to patients and families regarding procedures, treatment plans and financial responsibilities
- Delivered exceptional care to patients of all ages throughout dental and cosmetic procedures
Veterinary Assistant and Client Service Rep.
Banfield Veterinary Hospital
01.2020 - 08.2021
- Provided administrative and clinical support in a fast-paced veterinary practice, assisting with procedures, scheduling, patient documentation, and compliance
- Coordinated surgical and medical procedures with veterinarians while managing sensitive and emotional client interactions
- Maintained accurate and thorough clinical records and conducted all follow-up communications
- Delivered client education with compassion, ensuring families fully understood treatment plans and post-care protocols
- Coordinated and supported a range of clinical care procedures in strict compliance with healthcare regulations, including surgical monitoring, radiography, injection administration, and managing all aspects of pre- and post-operative patient care
Clinical Transporter
University Of Maryland Upper Chesapeake Medical Center
08.2018 - 01.2020
- Supported hospital operations by coordinating safe and timely patient transport across multiple departments
- Collaborated closely with healthcare professionals to maintain high standards of patient care and communication
- Delivered compassionate care to patients and families, ensuring a positive and supportive experience
Education
Bachelor of Arts - Communications
Towson University
Baltimore, MD05-2019
Skills
- Staff Management & Team Leadership
- Employee Onboarding & Training
- Client, Patient, & Caregiver Communication
- HIPAA & Regulatory Compliance
- Health Insurance & Billing Coordination
- Clinical Documentation
- Inventory Procurement & Oversight
- Event Management
- Microsoft Office, Google Workspace, & Practice Management Software
- Marketing Collaboration
- Medical & Insurance Terminology
- Conflict Resolution & Problem Solving
- Vendor Relations & Purchasing
- Detail-Oriented
Certification
Dental Radiation Technologist Certification
Timeline
Retail Manager
Chesacanna Wellness
07.2023 - Current
Dental Assistant and Office Administration
Smile Solutions
09.2022 - 07.2023
Dental Assistant and Office Administrator
Precision Dentistry
08.2021 - 09.2022
Veterinary Assistant and Client Service Rep.
Banfield Veterinary Hospital
01.2020 - 08.2021
Clinical Transporter
University Of Maryland Upper Chesapeake Medical Center
08.2018 - 01.2020
Bachelor of Arts - Communications
Towson University
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