Rachel Ebiringa
Network Administrator Cyber Support
Lanham,MD
Summary
Information Technology professional with 6+ years of experience supporting enterprise network operations for the United States Air Force. Active TS/SCI clearance with expertise in Cisco networking, router and switch configuration, VoIP systems, network troubleshooting, cable installation, and help desk support. Proven leadership experience serving as a Lead Airman during 12-hour operations while supporting mission-critical communications infrastructure. Holds a Bachelor of Science in Information Technology and CompTIA Security+ certification.
Experienced with network infrastructure management, ensuring optimal performance and security. Utilizes advanced troubleshooting techniques to resolve network issues efficiently. Knowledge of industry-standard protocols and tools, emphasizing reliable communication and system integrity.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Network Operations Specialist
United States Air Force
Washington, District of Columbia
01.2020 - Current
- Maintain and support mission-critical enterprise network infrastructure in operational environments.
- Configure, monitor, and troubleshoot Cisco routers and switches to ensure network reliability and performance.
- Support VoIP communication systems and resolve connectivity issues impacting users and mission operations.
- Install, terminate, test, and troubleshoot network cabling to support infrastructure upgrades and new system deployments.
- Diagnose and resolve hardware, software, and network incidents through technical support and help desk operations.
- Travel to remote and operational locations to repair, restore, and maintain network services.
- Collaborate with engineers, technicians, and cross-functional teams to resolve complex technical issues.
- Maintain accurate technical documentation, configuration records, and maintenance logs.
- Serve as Lead Airman during 12-hour operations, coordinating daily workload and supporting mission execution.
- Train and mentor personnel on troubleshooting procedures, network operations, and technical best practices.
- Established standardized processes for incident management, reducing response times and minimizing impact on end users.
- Diagnosed and executed resolution for network and server issues.
Education
Bachelor of Science (B.S.) - Information Technology
Grand Canyon University
Phoenix, AZ04.2024
Skills
Networking: Cisco Routers, Cisco Switches, Network Troubleshooting, Network Operations, VoIP Systems, Cable Installation
IT Support: Help Desk Support, Incident Response, Technical Troubleshooting, Hardware Installation, Customer Service
Cybersecurity: Security, Information Assurance, Secure Network Operations
Certification
CompTIA Security+
Timeline
Network Operations Specialist
United States Air Force
01.2020 - Current
Bachelor of Science (B.S.) - Information Technology
Grand Canyon University
CLEARANCE
Active TS/SCI Security Clearance