Rachel Herzer
Shady Side
Summary
Accomplished Fiber Project Manager with 8+ years leading operations in telecommunications. Managed full lifecycle of 100+ large-scale fiber optic network projects, ensuring on-time delivery and milestone adherence. Expertise in fiber installation and advanced telecom systems, leveraging data-driven strategies for process optimization. Effective leader bridging design engineers, field crews, and stakeholders to enhance operational efficiency and drive infrastructure initiatives.
Overview
19
19
years of professional experience
Work History
Fiber Project Manager (FPM)
MasTec Communications Group
08.2018 - Current
- Oversee the end-to-end planning, construction, and activation of large-scale fiber optic network infrastructure.
- Managed complete lifecycle of high-speed internet and telecommunications buildouts, fostering strategic partnerships and leading team of commercial fiber specialists.
- Tracked and monitored critical milestone data for over 100 projects, ensuring on-time delivery of telecom infrastructure.
- Project Lifecycle Management: Track and monitor critical milestone data for over 100+ projects at any given moment, building progress, ensuring on-time delivery of telecom infrastructure.
- Mapped deployment timelines and allocated resources through daily collaboration with Outside Plant (OSP) design engineers, field technicians, and construction crews.
- Stakeholder Communication: Facilitate weekly cross-functional status meetings to drive project alignment and coordinate seamless final handoffs, transforming live fiber builds into active customer services.
- Client Alignment: Partner closely with Customer Project Managers (CPMs) to proactively resolve technical challenges and ensure rapid, accurate service activation for commercial clients.
- Data Integrity & Analytics: Maintain high data fidelity across multiple databases utilizing advanced Excel functions and comparison tools to track project workflows.
- Process Optimization: Master proprietary reporting, capacity, and ticketing tools to continuously identify workflow improvements and ensure comprehensive documentation across all project phases.
- Serve as a liaison between internal departments, consultants, and business partners
Sr. Branch Manager
PNC Financial Services
05.2015 - 08.2018
- Developed and retained a highly productive, competitive sales-driven team
- Engaged and built relationships with current and prospective PNC consumer and business clients to enhance service delivery
- Build sales for Branch and Brand, Meet daily, weekly, monthly and Quarterly goals
- Conducted daily debriefs with team to improve customer experience
- Maintain highest level of Policy adherence, ensuring all Operational soundness
- Work with One Eco Partners ensuring consistency in delivering the ultimate client experience
- Oversaw operations at multiple locations simultaneously
Training General Manager/Journey Team
Chopt Creative Salad Company
04.2012 - 05.2015
- Facilitated successful launch of new stores through team collaboration.
- Manage training store supporting DC, MD and VA markets.
- Facilitate New Hire Orientation both Management and hourly levels for all DC Market stores.
- Coordinate effective training schedule for MITS covering all aspects of Chopt core roles and Company Values.
- Coordinated training schedule for MITS, ensuring comprehensive coverage of Chopt core roles and company values.
- Directly relay weekly recaps to both DC Market District Managers along with HR Department reporting progress of trainee, review weekly assessments submitted by MIT. Provide input of suggested placement of MIT once training is complete.
- Managed sales growth at The Archives location through effective training and team development.
Training General Manager
Panera Bread Company Lemek LLC
09.2007 - 04.2012
- Developed and motivated assistant management team of 4 and associate staff of 50 to enhance team performance.
- Conducted weekly inventory assessments, Balanced costs across departments, Daily WSR and cash reconciliation, Managing pars and purchases for product through various vendors.
- Writing weekly forecasts for the café, writing schedule of associates to support forecasts and budget.
- Reviewing budget regularly, making adjustments to trend with sales.
- Weekly inventory recording, Cost balancing, Daily WSR and cash reconciliation, Managing pars and purchases for product through various vendors.
- Maintaining R&M requests and needs for venue, executing all new rollouts and training of new product.
- Overseeing Training specialist, duties include all new hire interviewing and onboarding, full comprehension of company products, procedures and specs.
- Executing excellent customer service and leadership skills within the café.
Education
B.S. - Business Administration
UMGC
Adelphi, MD06-2025
A.A. - Liberal Arts
San Diego City College
San Diego06-2006
A.A. - Studio Arts
Mesa College
San Diego, CA06-2006
Skills
- Fiber Network Management
- Fiber Installation Oversight
- Full Lifecycle Project Management
- Project delivery
- Project Risk Assessment
- Process Optimization
- Milestone Tracking & Reporting
- Telecom Project Tools
- Data-Driven Troubleshooting
- Resource Allocation
- Resource Management
- Project leadership
- Analytical problem solving
- Performance Management
- Staff training
- Microsoft Office expertise
- Interpersonal Communication
Timeline
Fiber Project Manager (FPM)
MasTec Communications Group
08.2018 - Current
Sr. Branch Manager
PNC Financial Services
05.2015 - 08.2018
Training General Manager/Journey Team
Chopt Creative Salad Company
04.2012 - 05.2015
Training General Manager
Panera Bread Company Lemek LLC
09.2007 - 04.2012
A.A. - Studio Arts
Mesa College
A.A. - Liberal Arts
San Diego City College
B.S. - Business Administration
UMGC