Rachel Heston
Lexington Park
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Specialized Operational Support (SOS)
Take Command
10.2025 - Current
- Serve as the kind and knowledgeable voice for the client
- Navigate our platform to help customers choose a health plan
- Act as the frontline support team for employees navigating their amazing new benefits to help them select the best health plan.
- Research details and costs for employees with high-health needs and take extra steps to ensure the right plan has been chosen
- Research application issues by reviewing accounts, calling insurance carriers, and communicating with our clients as needed
- Create Excel documents if needed for special projects
- Research health plans, doctor networks and prescription costs
- Submit Insurance applications
SCA General Clerk III Part Time
BAE Systems
07.2024 - Current
- Input client information in a timely and accurate manner to ensure carrier deadlines are met
Substitute Teacher
St. Mary's County Public Schools
11.2023 - 07.2024
- Managed classroom environments during teacher absences to ensure student engagement.
- Implemented classroom management strategies to promote positive behavior and learning.
- Maintained accurate attendance records and communicated with parents as needed.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Supported special needs students by providing individual instruction as needed.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Ensured that each student had access to appropriate materials and resources.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Office Manager
USBBA Inc.
California
04.2023 - 10.2023
- Managed daily office operations and streamlined administrative processes effectively.
- Oversaw inventory management, ensuring supplies were available when needed.
- Maintained electronic filing systems, ensuring easy access to important documents.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
Starbucks Team Leader
Target
California
02.2019 - 06.2022
- Led team in daily operations to ensure efficient workflow.
- Trained new employees on store policies and procedures.
- Coordinated inventory management to maintain stock levels.
- Improved customer service through team collaboration and support.
- Supervised staff schedules to optimize coverage during peak hours.
- Monitored sales floor for compliance with visual merchandising standards.
- Facilitated communication between departments to enhance teamwork.
- Resolved customer inquiries and concerns promptly and professionally.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Cash Office
Target
California
11.2012 - 03.2021
- Managed cash transactions accurately during high-volume sales periods.
- Ensured compliance with financial procedures and policies at all times.
- Monitored cash drawer balances to prevent discrepancies throughout shifts.
- Maintained accurate cash balances and reconciled discrepancies.
- Compiled daily transaction reports for review by management.
- Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.
Price Accuracy Team Member
Target
California
10.2018 - 10.2019
- Provided an enhanced client experience through the accurate pricing and maintenance of store merchandise.
- Maintained an attractive inventory utilizing spacial schematics to ensure attention to promotional items.
- Kept precise records of weekly product arrangement, shipping schedules, and price changes.
Advanced Store Trainer
Target
California
08.2017 - 06.2019
- Trained new team members on store operations and customer service techniques.
- Developed and implemented training materials for various retail processes.
- Conducted regular assessments to ensure staff understanding of policies and procedures.
- Collaborated with management to enhance training programs based on feedback.
- Facilitated engaging workshops to improve team communication and efficiency.
- Assisted employees in mastering point-of-sale systems and inventory management tools.
- Mentored staff on best practices for maintaining a welcoming shopping environment.
- Evaluated training effectiveness through observation and participant feedback sessions.
- Assisted in developing an effective onboarding program for new hires.
- Monitored stores' compliance with safety regulations by conducting spot checks on equipment usage and storage conditions.
- Demonstrated proper sales techniques to staff members during role playing exercises.
- Designed interactive activities to reinforce learning objectives during trainings.
- Adapted existing material into easily understandable formats such as videos or infographics.
- Developed customized trainings based on the needs of each individual store location.
Education
Master of Business Administration - MBA - Business Administration and Management, General
The University of Arizona Global Campus
Bachelor of Business Administration (B.B.A.) - Business Administration, Management and Operations
Ashford University
HIgh School Diploma -
Yuma High School
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Attention to detail
- Insurance application submission
- Health plan research
- Excel document creation
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Remote office availability
- Quality assurance
- Workflow optimization
- Excellent communication
- Clerical support
- Data management
- Training & Development
- Organization and time management
- Critical thinking
- Microsoft Word
- Relationship building
References
References available upon request
Website Portfolio Profiles - Linkedin
linkedin.com/in/rachelheston
Timeline
Specialized Operational Support (SOS)
Take Command
10.2025 - Current
SCA General Clerk III Part Time
BAE Systems
07.2024 - Current
Substitute Teacher
St. Mary's County Public Schools
11.2023 - 07.2024
Office Manager
USBBA Inc.
04.2023 - 10.2023
Starbucks Team Leader
Target
02.2019 - 06.2022
Price Accuracy Team Member
Target
10.2018 - 10.2019
Advanced Store Trainer
Target
08.2017 - 06.2019
Cash Office
Target
11.2012 - 03.2021
Master of Business Administration - MBA - Business Administration and Management, General
The University of Arizona Global Campus
Bachelor of Business Administration (B.B.A.) - Business Administration, Management and Operations
Ashford University
HIgh School Diploma -
Yuma High School