Rachel Muhammad
Hagerstown
Summary
Highly motivated and results-oriented individual with demonstrated leadership and team management capabilities gained through experience as a Manager at FedEx Ground in Ocala, FL, where I consistently exceeded expectations and contributed to significant operational success. Possessing strong interpersonal, communication, problem-solving, and organizational skills honed in diverse customer-facing and logistical roles. Proven ability to ensure safety, drive efficiency, and achieve positive outcomes. Seeking a challenging management position where I can leverage my leadership abilities, strategic thinking, and dedication to fostering team growth and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Delivery Driver
C&J LLC
Hagerstown
12.2024 - Current
- Efficiently plan and execute daily delivery routes, optimizing time and resources to meet delivery schedules.
- Demonstrate strong time management and organizational skills to ensure timely and accurate delivery of packages.
- Utilize GPS systems and navigational tools effectively to navigate delivery areas.
- Maintain a safe driving record and adhere to all traffic laws and company safety regulations.
Manager
FedEx Ground
Ocala
06.2021 - 12.2024
- Supervised and directed teams ranging from 8 to 25 package handlers, fostering a productive and safe work environment.
- Ensured accurate and efficient dock operations by overseeing the proper setup of area codes and trailer docking procedures.
- Prioritized safety by actively monitoring package handlers' lifting techniques and ensuring compliance with safety protocols.
- Earned Manager of the Month recognition four times, demonstrating consistent leadership excellence and a strong drive for results.
- Contributed to the #1 ranking of the hub in the Southern District, indicating exceptional team performance and effective management strategies.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Package Handler
FedEx Ground
Ocala
07.2020 - 06.2021
- Demonstrated quick thinking and maintained vigilance to ensure the safety of fellow package handlers in a fast-paced environment.
- Proactively identified and reported potential safety hazards, contributing to a safer working environment.
- Efficiently sorted and loaded packages, adhering to strict timelines and handling procedures.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Server
La Casa di Norma Italian Restaurant
Crystal River
08.2020 - 02.2021
- Provided excellent customer service, ensuring a positive dining experience for all patrons.
- Assisted the Head Chef with the onboarding and training of new kitchen staff, demonstrating leadership potential.
- Managed kitchen inventory, ensuring efficient stock levels and minimizing waste, showcasing organizational skills and attention to detail.
- Efficiently took and processed customer orders, handled payments accurately, and addressed customer inquiries and concerns.
Dietary Aide
Harbor Chase Assistant Living
Woodbridge
01.2019 - 01.2020
- Assisted residents with their dietary needs, ensuring accurate meal delivery and adherence to dietary restrictions.
- Maintained a clean and organized dining environment, following hygiene and safety protocols.
- Provided compassionate and attentive service to residents, fostering a positive and supportive atmosphere.
- Collaborated with nursing and dietary staff to ensure resident well-being and satisfaction.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA01.2018
Skills
- Time management
- Customer service
- Fluent in Spanish
- Microsoft Excel
- Communication skills
Timeline
Delivery Driver
C&J LLC
12.2024 - Current
Manager
FedEx Ground
06.2021 - 12.2024
Server
La Casa di Norma Italian Restaurant
08.2020 - 02.2021
Package Handler
FedEx Ground
07.2020 - 06.2021
Dietary Aide
Harbor Chase Assistant Living
01.2019 - 01.2020
High School Diploma -
Stonewall Jackson High School