Seasoned business strategy leader with experience across multiple facets of health insurance administration. Most recent work history and achievements included below. Started career in 2012 as a marketing intern at CareFirst and was hired full time post-college as a Commercial Account Analyst in 2014. During tenure at CareFirst, received two promotions - Broker Advisor in 2015 and Project Manager in 2016. Left CareFirst in 2016 for Account Manager opportunity at Heritage Benefits. Remote capabilities did not exist at that time and had to leave Account Manager position to move to NC in 2017 for two years with my husband. Heritage Benefits was acquired by NFP shortly after move and offered remote Senior Financial Analyst position. Moved back to MD in 2019 and have held a variety of leadership roles since returning home. Proficient in Microsoft Office and Heath & Life Insurance licensed.
Led Medical and Utilization Management operations for CareFirst Administrators. Achieved significant improvements in Medical Management engagement rates and ROI.
Implemented proprietary solution to ensure data consistency from Third-Party Administrators and Pharmacy Benefit Managers. Delivered reporting and analytics for Hilb Group clients across the Mid-Atlantic and New England regions.
Developed Population Health reporting packages in Power BI and Tableau. Increased new business revenue by over $500K selling these reporting packages as an add-on consultative service.
Managed lower Mid-Atlantic Financial Analyst team and monthly reporting deliverables for clients. Improved renewal pricing concessions for clients by implementing self-funded and fully insured cost models specific to each carrier’s underwriting methodology.
Revamped claims reporting to formulate benefit strategy recommendations for internal account executive teams. Presented deliverables to external HR and C-Suite executives.
Health & Life Insurance License, National Insurance Producer Registry