Rachel Ward
Elkton
Summary
Friendly and outgoing retail associate with 13 years of customer service experience, working in a dynamic, hardworking, fast-paced environment. I am committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Walgreens
Newark
06.2012 - Current
- Greet approximately 350 daily customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Issue receipts, refunds, credits, or change due to customers
- Process 150 monthly merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
Produce Clerk
ACME
Bear
08.2021 - 03.2022
- Confirming freshness of hundreds of fruits and vegetables daily
- Hand prepared hundreds of watermelons, pineapples, cantaloupes fruit bowls for consumers
Food Service
Delaware Travel Plaza
Newark
07.2012 - 02.2013
- Clean and sanitize multiple work areas, equipment, utensils, dishes, and silverware
- Store food in designated containers and storage areas to prevent spoilage
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
Education
High School Diploma -
Newark High School
Newark, DE06.2012
Skills
- Public speaking
- Problem solving
- Critical thinking
- Communications
- POS system operation
- Team collaboration
- Cashier experience
References
- Marie Rojas, My current store Manger at Walgreens 2719 Pulaski Hwy Newark, DE (302) 453-4800
- Julie Cullen, Walgreens Store Manager, 950 Beards Hill Rd, Aberdeen, MD, 21001, (410) 272-1021, (443) 528-8623
- Heather Nocks, Walgreens Store Manager, 1120 Pulaski Hwy, Bear, DE, 19701, (302) 832-2300
- Ethan Kinderman, Walgreens Store Manager, 4575 Linden Hill Rd, Wilmington, DE, 19808, (302) 456-3000, (302) 588-5354
- Joshua Cloud, Walgreens Store Manager, 2556 Pulaski Hwy, North East, MD, 21901, (410) 287-8887
Credentials And Licenses
- Servsafe certified, 03/26/13, 03/26/18
- CPR and AED certified, 02/01/14, 02/01/16
Timeline
Produce Clerk
ACME
08.2021 - 03.2022
Food Service
Delaware Travel Plaza
07.2012 - 02.2013
Customer Service Associate
Walgreens
06.2012 - Current
High School Diploma -
Newark High School