Customer-focused professional with extensive experience in delivering exceptional service and support. Skilled in conflict resolution and problem-solving, fostering customer relationships that enhance satisfaction and loyalty. Committed to creating impactful interactions that drive business success and improve customer retention.
Work History
Animal Caretaker
4 Months
Toni Koerber Distinctive Real Estate | 04.2026 - Current
Monitored animal behavior and health, reporting concerns to veterinarians for timely intervention.
Maintained clean and safe living environments by implementing effective sanitation protocols.
Assisted in training sessions to improve animal behavior and obedience through positive reinforcement techniques.
Contributed to community outreach programs, educating the public on responsible pet ownership and care.
Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
Babysitter
5 Months
Emily Goodwin | 09.2024 - 02.2025
Supervised multiple children aged 3 to 7, ensuring a safe and positive environment.
Communicated effectively with parents about activities, keeping them informed about their children's progress.
Remaining alert at all times while caring for multiple children simultaneously.
Provided efficient care for long periods of time, often overnight.
Volunteer
10 Months
Stargazing Farm | 03.2024 - 01.2025
Assisted with special events and programs.
Examined animals for signs of sickness and overall health.
Kept pens, stalls and farm equipment clean and maintained a healthy environment for animals.
Trained new volunteers on animal handling and care protocols.
Food Runner
3 Months
Bassett's Restaurant | 09.2024 - 12.2024
Delivered food promptly to each table with quickness and efficiency to ensure customer satisfaction.
Communicated effectively with kitchen staff, making sure food and drinks were served on time.
Performed daily side work duties such as restocking supplies and condiments.
Pool Lifeguard
1 Year 4 Months
Montgomery County Recreation | 05.2023 - 09.2024
Monitored safety of guests in and around pool.
Kept watch on weather and water conditions and alerted visitors of potential dangerous weather.
Attentively monitored swimmers to identify any safety hazards.
Greeted pool patrons with politeness and resolved issues whenever necessary.
Learned and maintained proficiency in first responder skills such as First Aid and CPR.
Upheld hygiene standards in pool and communal areas, doing daily bathroom checks and cleanups after closing.
Education
High School Diploma
Poolesville High School | Poolesville | 06-2026
Bachelor of Arts - Philosophy
Florida International University | Miami, FL | 05-2030
Skills
Customer assistance
Clear communication
Multitasking and organization
Time management
Critical thinking
Animal handling
Flexible schedule
Adaptable availability
MD Driver's license
Emotional intelligence
Positive outlook
Accomplishments
Excelling performance in both AP Language Composition and AP Literature Composition
Languages
Italian
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Animal Caretaker
Toni Koerber Distinctive Real Estate
04.2026 - CurrentRead More
Babysitter
Emily Goodwin
09.2024 - 02.2025Read More
Food Runner
Bassett's Restaurant
09.2024 - 12.2024Read More
Volunteer
Stargazing Farm
03.2024 - 01.2025Read More
Pool Lifeguard
Montgomery County Recreation
05.2023 - 09.2024Read More
Poolesville High School
High School Diploma
Read More
Florida International University
Bachelor of Arts from Philosophy
Read More
References
Polina Melvin (Employer) - 301-366-6932
Gilbert Cooper II (AP Language & Composition teacher) - gilbert.b.cooperii@mcpsmd.net