Rachelle Busari
Glenn Dale
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Experienced in managing guest interactions and ensuring seamless operations while maintaining a welcoming atmosphere. Seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Blueridge Restaurant Group
05.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed them of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
To-Go Specialist
Red Robin
08.2023 - 03.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Utilized POS system to receive and process food and beverage orders.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
Education
Computer Science
University of Maryland, Eastern Shore
Princess Anne, MDAssociate of Science - Computer Science
Prince George's Community College
Upper Marlboro, MD06-2026
High School Diploma -
Duval High School
Lanham, MD05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Professional appearance
- Detail-oriented
- Customer service expertise
Languages
English
Native or Bilingual
Italian
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Personal Development and Self-Improvement
- Learning new cooking techniques and expanding my culinary skills
Timeline
Host
Blueridge Restaurant Group
05.2024 - 01.2025
To-Go Specialist
Red Robin
08.2023 - 03.2024
Computer Science
University of Maryland, Eastern Shore
Associate of Science - Computer Science
Prince George's Community College
High School Diploma -
Duval High School
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