Rachel Rene Porter
Havre de Grace
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Bel Air Pediatrics
10.2022 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed patient intake process, ensuring accurate data entry into electronic health records systems.
- Developed and maintained patient communication protocols to enhance engagement and satisfaction.
- Collaborated with healthcare providers to streamline referral processes and improve care continuity.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Conducted thorough insurance verifications to ensure accuracy and compliance with policies.
- Boosted team morale by fostering a supportive work environment that encouraged open communication among colleagues about challenges faced during the verification process.
- Managed high-volume call queues while maintaining service level agreements.
- Resolved customer inquiries through effective communication and product knowledge.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Manager
Saladworks
05.2021 - 10.2022
- Oversaw daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on food safety protocols and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Fostered a positive work environment, leading to improved team morale and collaboration.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Part Time Team Member/ Food Prep
Saladworks
01.2020 - 05.2021
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Prepared and assembled fresh salads according to customer specifications.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize inventory management and reduce waste.
- Monitored food safety standards, ensuring compliance with health regulations consistently.
- Developed strategies for upselling menu items, contributing to overall sales growth.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Improved operational efficiency by effectively managing food prep tasks and kitchen organization.
- Supported kitchen staff with various tasks, such as food prep, dishwashing, and restocking supplies, ensuring smooth daily operations.
- Honed knife skills, becoming proficient at various cuts and techniques for efficient food prep.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Education
Associate of Arts - Arts
Harford Community College
Bel Air, MD05-2021
High school or equivalent - Printing and Graphic Communication
Harford Technical High School
Bel Air, MD05.2017
Skills
- Graphic design experience (Adobe)
- Proficient in customer service
- Dedicated professional
- Clerical and organizational skills
- Creative design proficiency
- Skilled in maintaining cleanliness standards
- Experience with Office Practicum software
- Front desk reception
- HIPAA compliance
- Critical thinking skills
- Insurance eligibility verification
- Documentation practices
- Telephone systems
- Creative problem solving
- Staff training and development
- Teamwork and collaboration
Timeline
Patient Care Coordinator
Bel Air Pediatrics
10.2022 - Current
Store Manager
Saladworks
05.2021 - 10.2022
Part Time Team Member/ Food Prep
Saladworks
01.2020 - 05.2021
High school or equivalent - Printing and Graphic Communication
Harford Technical High School
Associate of Arts - Arts
Harford Community College