Racquel S. Witter
District Heights
Summary
High-energy, successful at working in all skilled nursing homes and hospital department. To facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Environmental Service Aide 1
Memorial Sloan Kettering Cancer Center
05.2022 - Current
- Enhanced facility cleanliness by diligently performing daily cleaning tasks and waste disposal.
- Reduced cross-contamination risks by adhering to strict sanitation protocols for patient care areas.
- Maintained a safe environment for patients and staff with thorough disinfection of high-touch surfaces.
- Assisted in infection control measures by promptly responding to emergency spills and biohazard incidents.
- Ensured proper waste management practices were followed, segregating hazardous materials from general waste streams for safe disposal.
- Optimized inventory management through accurate documentation of cleaning supplies usage and restocking as needed.
Environmental Services Supervisor
Next Level Hospital Service
03.2020 - 05.2022
- Supervised employees and developed training programs to ensure maximum performance.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Scheduled team of 8-12 housekeepers to maintain efficient staff levels during peak periods and holidays.
DSP
Beacon Therapy Services
03.2019 - 09.2021
- Transported clients to doctor's appointments and errands.
- Maintained clean and well-organized environment for client happiness and safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped patients adjust to hospital routines and thrive in structured environments.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted client with personal hygiene, mobility and transportation.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Recorded client status progress and challenges in logbooks and reports.
PCA
CHINESE AMERICAN PLANNING COUNCIL
06.2018 - 10.2019
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Planned and prepared meals meeting patients' nutritional requirements.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Restocked unit frequently with necessary medical supplies.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Kept instruments and equipment clean and sanitized.
Customer Service Associate
Walgreens Boots Alliance
04.2013 - 10.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld strict quality control policies and procedures during customer interactions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Customer Service Associate
CVScaremark
01.2013 - 08.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Upheld strict quality control policies and procedures during customer interactions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
HHA
Premier Home Health Care Services
03.2005 - 09.2013
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with client personal care needs to foster independence and well-being.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Transported clients to doctor's appointments and errands.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Documented client progress in charts and logbooks.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Education
High School Diploma -
CHRISTOPHER COLUMBUS
The Bronx, NY09.1997
Skills
- Defensive Driving
- Passenger assistance
- DOT Regulations
- Safety-focused
- Strong safety history
- PPE use
- Microsoft Office
Certification
- Direct Care Aide (DCA)
- Personal Care Aide (PCA)
- CPR
- FIRE SAFTEY
Timeline
Environmental Service Aide 1
Memorial Sloan Kettering Cancer Center
05.2022 - Current
Environmental Services Supervisor
Next Level Hospital Service
03.2020 - 05.2022
DSP
Beacon Therapy Services
03.2019 - 09.2021
PCA
CHINESE AMERICAN PLANNING COUNCIL
06.2018 - 10.2019
Customer Service Associate
Walgreens Boots Alliance
04.2013 - 10.2018
Customer Service Associate
CVScaremark
01.2013 - 08.2018
HHA
Premier Home Health Care Services
03.2005 - 09.2013
High School Diploma -
CHRISTOPHER COLUMBUS
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