Raetkaia Eugenia Elizaveta
Chisinau
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Fitness com S.R.L
Chisinau
05.2021 - 12.2021
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Scheduled office meetings and client appointments for staff teams.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted customers and visitors in-person and via telephone calls.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Children Coach
Turn of Parents
Chisinau
09.2020 - 01.2021
- teaching children safety rules in the water
- engaged in the development of children's habits
- helping children do their morning warm-up
Coach
L.I.M.P.S.
Chisinau
09.2018 - 06.2020
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Monitored athletes during events and practice to quickly identify injuries.
- Supervised academic progress of student-athletes and scheduled tutoring services when needed.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Traveled across region to observe junior athletes and identify potential team recruits.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Trained athletes in proper use of equipment for safety and maximum results.
- Evaluated tapes of competition matches to assess strategies and plan counter approaches.
- Educated players on nutrition and positive life choices for better health and performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Increased player strength, agility and game skills through successful practices.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Administration Assistant
Chi Box
Chisinau
11.2019 - 04.2020
- Managed filing system, entered data and completed other clerical tasks.
- Answered, responded to and transferred over 50 daily phone calls on multi-line phone system.
- Working with finance and order management
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted coworkers and staff members with special tasks on daily basis.
Barista
Coffe
Chisinau
05.2019 - 10.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Education
Sport And Fitness Administration
"Dunărea De Jos" University
Galați, RomâniaHigh School Diploma -
Liceul Internat Municipal Cu Profil Sportiv
Moldova, Chisinau06.2020
Skills
- Staff Development and Training
- Decision Making
- Coaching and Mentoring
- Schedule Coordination
- Performance Management
- Handling Customer Complaints
Languages
Romanian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Certification
- member of the national aerobic gymnastics team
- medalist at national and international competitions
Timeline
Receptionist Administrator
Fitness com S.R.L
05.2021 - 12.2021
Children Coach
Turn of Parents
09.2020 - 01.2021
Administration Assistant
Chi Box
11.2019 - 04.2020
Barista
Coffe
05.2019 - 10.2019
Coach
L.I.M.P.S.
09.2018 - 06.2020
Sport And Fitness Administration
"Dunărea De Jos" University
High School Diploma -
Liceul Internat Municipal Cu Profil Sportiv