Raevyn Dean
Hanover
Summary
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Chesapeake Urology
07.2024 - Current
- Greeting and welcoming patients, providing a positive first impression of the company
- Implementing the digital check-in system to improve efficiency by reducing the wait times
- Help assist and train new receptionists on office procedures, various EMR systems, phone systems and customer service best practices
- Collaborate with my colleagues to ensure seamless communication across our different departments
- Maintain cleanliness and organization of the front desk area at all times
Sales Associate
Kids Footlocker
05.2020 - Current
- Often called on to assist in fulfilling larger orders to sports teams and schools
- Regularly met or exceeded sales quota in shoes and accessories
- Assisted in maintaining inventory levels and placing orders for products
- Responsible for maintaining accessories area and keeping accessories organized
- Assisted in finding locations for marketing displays and setting them up
- Assisted in setting up and taking down marketing displays
- Excelled at accessories sales as well as upselling on shoe orders
Front Desk Associate
Anne Arundel Urology, PA
08.2022 - 12.2023
- Create a friendly and professional atmosphere by warmly greeting and assisting clients, visitors, and employees as they arrive at the front desk
- Respond to inquiries via phone, fax and/or email, providing accurate and timely information about our company, services, and policies
- Manage appointments for multiple offices
- Assist with various administrative tasks, including data entry & document scans
- Keep the front desk area clean and organized, ensuring it represents a professional image of the company
- Handle payment processing for services and maintain accurate records of transactions; including but not limited to insurance, credit, cash and/or checks
- Address client or visitor concerns and escalate any unresolved matters to the appropriate department
Front Desk Receptionist
Pip Moyer Recreational Center
02.2021 - 08.2021
- Assist all members and nonmembers of the gym
- Answer phone calls
- Accept payment for access to the center and/or rental properties
- Sign up new members for memberships and/or renew them
Education
Associate's degree - Business Administration
Anne Arundel Community College
Arnold, MD05.2020
Associate's degree - Business Administration
North Carolina A & T State University
Greensboro, NC12.2018
High School Diploma -
Annapolis Senior High School
Annapolis, MD06-2018
Skills
- Public Speaking
- Sports Coaching
- Tutoring
- Classroom Management
- Program Development
- Writing Skills
- Recruiting
- Patient scheduling
- Leadership
- Insurance verification
- Customer service
- Patient registration
- Clerical experience
- Sales/Payment collection
- Presentation skills
- Medical records
- Time management
- EMR systems
- Phone etiquette
- Administrative experience
- HIPAA compliance
Certification
Driver's License, 08/01/21, 08/01/29
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Front Desk Medical Receptionist
Chesapeake Urology
07.2024 - Current
Front Desk Associate
Anne Arundel Urology, PA
08.2022 - 12.2023
Front Desk Receptionist
Pip Moyer Recreational Center
02.2021 - 08.2021
Sales Associate
Kids Footlocker
05.2020 - Current
Associate's degree - Business Administration
North Carolina A & T State University
Associate's degree - Business Administration
Anne Arundel Community College
High School Diploma -
Annapolis Senior High School
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