Rafael Campos
Laurel,MD
Summary
Experienced with identifying client needs and preferences in eye wear selection. Utilizes comprehensive product knowledge to recommend best eye wear solutions. Track record of building lasting client relationships through excellent service and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Eyewear Consultant
Chevy Chase Eyedesign
09.2023 - 05.2024
- Guide each individual patient to the best needs according to each patients Health Vision Plan
- Assist managers and co managers with tracking product statues regarding ordering, receiving, and maintain inventory
- Inspect and verify quality of prescription, lens, and frames of incoming orders to assure compliance with company and patients standards
- Dispense completed orders to their intended wearer. Adjust frames if needed using specialized tools and equipment
- Accommodate fitting to comply with prescription requirement and comfort
- Submit and ship multiple new patient orders to labs daily
- Educate patient in Contact Lens Classes
- Contact labs to get patient orders status
- Collect co-payments
- Check patients in and out
- Answer the telephone and assist with scheduling patient appointments to company standards effectively
Patient Coordinator / Eyewear Consultant
MyEyeDr
01.2015 - 01.2020
- Answer the telephone and schedule patient appointments to company standards effectively
- Ensure customer expectations are exceeded, by directing and communicating patient needs effectively
- Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office
- Obtain and verify insurance eligibility for all applicable patients
- Guiding each individual patient to the best needs of their vision
- Collect co-payments
- Checking in and out patients
- Opening and closing procedures
- Computer scheduling
Sales Associate
Forever21
07.2015 - 11.2015
- Customer Service
- Keeping the store running smooth and well organized
- Guiding customers to the right directions as needed
- Checking customers out
Game Room Attendant
Chuck E Cheese
04.2013 - 07.2015
- Responsible for 180 Game machine
- Keeping them up to date and clean
- Opening / closing procedures
- Keeping customers satisfied with our networks
Education
High School Diploma -
John F Kennedy High School
Glenmont05-2014
Skills
- Optical sales
- Motivational skills
- Frame selection
- Prescription interpretation
- Brand awareness
- Cross-selling strategies
- Fluent in Spanish
Certification
Pursuing my ABO Certification
Timeline
Eyewear Consultant
Chevy Chase Eyedesign
09.2023 - 05.2024
Sales Associate
Forever21
07.2015 - 11.2015
Patient Coordinator / Eyewear Consultant
MyEyeDr
01.2015 - 01.2020
Game Room Attendant
Chuck E Cheese
04.2013 - 07.2015
Pursuing my ABO Certification
High School Diploma -
John F Kennedy High School
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