Ramon Arroyo
Hampstead
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
30
30
years of professional experience
Work History
Supervisor Telecom Construction Underwound
Ervin Cable Construction
01.2025 - Current
- Oversaw daily operations, ensuring adherence to quality standards and safety protocols.
- Mentored team members, fostering skill development and promoting a culture of continuous improvement.
- Implemented process enhancements, increasing operational efficiency and reducing downtime across shifts.
- Coordinated workflow management, optimizing resource allocation to meet production goals effectively.
- Developed training programs for new employees, facilitating smooth onboarding and integration into the team.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Project Manager
Wireless Network Group
03.2018 - 06.2024
- Work closely with clients to optimize project timelines and ensure client requirements are met.
- Establish and maintain positive client relationships, facilitating open communication and client satisfaction.
- Prepare accurate pricing and invoicing for completed work, overseeing financial tracking for each project.
- Source, order, and schedule delivery of required parts, cranes, lifts, and other equipment needed for future projects.
- Secure access approvals and coordinate site entry for tower crews to ensure regulatory compliance.
- Assemble and submit final closeout packages to clients, documenting project completion and quality verification.
- Manage vendor relationships, ensuring timely sourcing, delivery, and installation of equipment for new builds and upgrades.
- Oversee installation and maintenance of antennas to enhance telecom network signal quality and maintain industry compliance.
- Oversee and inspect ongoing maintenance projects to ensure adherence to quality standards and safety protocols.
- Supervise daily operations of tower crews, providing guidance and ensuring completion of scheduled tasks.
- Develop and manage daily schedules for tower crews to maintain workflow efficiency and project timelines.
- Provide daily production support, addressing project-related issues and coordinating timely resolutions.
- Collaborate with cross-functional teams to deliver exceptional data services, fiber builds, circuit designs, permits, and IP address allocation.
- Lead project meetings, serving as the central point of communication for all project updates and decisions.
- Create and maintain circuit delivery schedules, actively managing vendors to ensure timely deliverables.
- Manage telecom infrastructure projects, overseeing installation of telephone wiring, fiber optics, and CAT6 cabling.
- Conduct detailed design for fiber optic networks (middle mile, last mile, FTTH) across the city, handling technical and commercial aspects.
- Monitor project budgets, manage contracts, and evaluate design costs to control expenses.
- Supervise power supply integration for telecom installations, ensuring stable and reliable equipment operation.
- Coordinate fiber optic cable installations, overseeing fiber runs and connections to support high-speed communication for AT&T, Verizon, and T-Mobile.
- Lead construction activities for telecom infrastructure, including site preparation, cable routing, and equipment setup to meet project milestones for AT&T, Verizon, and T-Mobile.
Construction Manager
Crosslink Wireless
10.2014 - 03.2018
- Attending Client Bid Walks, send bids.
- Quote materials for upcoming projects.
- Prepare daily crew documents and materials.
- Inspect and manage ongoing projects.
- Take photos of day-to-day activities on site.
- Report daily to client on site progress!
- Collect and review all closeout documents and prepare packages for clients!
- Hold on site tailgate safety meeting with field technicians!
- Conduct site surveys!
- Worked on projects with T-Mobile, American Tower, Ericsson and Nexius.
- Oversaw project timelines and budgets, ensuring alignment with operational goals.
- Led cross-functional teams to enhance project efficiency and safety protocols.
- Developed strategic plans for resource allocation and risk management in construction projects.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
- Verified completed projects met approved time, quality, and cost estimates.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Prepared and managed project budgets to accurately track costs and expenses.
Field Supervisor
BBV Electric
02.2012 - 08.2014
- Attending client bid walks.
- Obtain quotes from vendors for bidding purposes.
- Coordinated scheduling and deployment of field teams to optimize resource utilization.
- Collaborated with project managers to align field activities with overall project objectives.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Manage crew members timesheets and time off request.
- Gathered materials from vendors and clients for ongoing projects.
- Held day to day safety training with field guys.
- Conducted routine safety on site tailgate meetings.
- Completed client closeout packages.
- Conducted field sweep, rest and fiber testing.
- Troubleshoot site issues or concerns to client specifications.
- Prepare all needed documents and materials for crews daily.
- Worked on projects for Bechtel, ATT and Sprint Network Vision
- Supervised field operations ensuring compliance with safety regulations and best practices.
Field Supervisor
UniTek Global Services
11.2003 - 02.2012
- Supervise day to day operations in the field.
- Attending client bid walks.
- Obtain quotes from vendors for bidding purposes.
- Manage crew members timesheets and time off request.
- Gathered materials from vendors and clients.
- Conducted routine safety on site tailgate meetings.
- Completed client closeout packages.
- Conducted field sweep, rest and fiber testing.
- Troubleshoot site issues or concerns to client specifications.
- Prepare all needed documents and materials for crews daily.
- Worked on projects for Sprint, Cricket, Verizon and T-Mobile
- Implemented process improvements that increased operational efficiency in project execution.
- Managed inventory control processes, reducing waste and ensuring availability of necessary materials.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
- Completed site checks and leveraged computerized applications to document or record findings.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Monitored field operations closely to ensure all activities aligned with company's strategic goals.
- Implemented digital reporting system, cutting down paperwork and improving record accuracy.
- Conducted comprehensive site inspections to ensure compliance with regulatory standards.
- Strengthened supplier partnerships, ensuring reliable supply of high-quality materials.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Improved project completion rate with meticulous oversight of field activities.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
Mechanic
ADVACO
04.1995 - 11.2003
- Diagnosed mechanical issues using advanced diagnostic tools and methods.
- Executed repairs on various vehicle systems, ensuring optimal performance and safety standards.
- Oversaw workflow for maintenance tasks, mentoring junior mechanics in best practices.
- Streamlined repair processes to enhance efficiency and reduce turnaround times for vehicle servicing.
- Collaborated with team members to develop preventative maintenance schedules, improving equipment longevity.
- Analyzed repair data to identify trends, implementing solutions that enhanced service quality and customer satisfaction.
- Managed inventory of parts and supplies, optimizing procurement processes for cost-effectiveness and availability.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Education
High school diploma - General Studies
Carmen B de Heyke
Arroyo, PR05.1990
Skills
- Project Management
- Project Coordination
- Training and mentoring
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Analytical thinking
- Team building
- Operations management
- Project management
- Relationship building
- Schedule development
- Priority management
- Expectation setting
- Financial management
- Contract management
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Quality control
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Written communication
- Logistics coordination
Languages
Spanish
Native or Bilingual
Timeline
Supervisor Telecom Construction Underwound
Ervin Cable Construction
01.2025 - Current
Project Manager
Wireless Network Group
03.2018 - 06.2024
Construction Manager
Crosslink Wireless
10.2014 - 03.2018
Field Supervisor
BBV Electric
02.2012 - 08.2014
Field Supervisor
UniTek Global Services
11.2003 - 02.2012
Mechanic
ADVACO
04.1995 - 11.2003
High school diploma - General Studies
Carmen B de Heyke
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