RAMONA STEPHENSON
Waldorf
Summary
Enthusiastic and customer-focused professional with over five years of experience in providing exceptional service across various industries. Proven track record of resolving customer issues with efficiency and professionalism while maintaining a positive, customer-first attitude. Skilled in handling inquiries, complaints, and providing product information through multiple communication channels, including phone and email. Adept at building strong customer relationships, ensuring satisfaction, and contributing to team success. Known for problem-solving abilities, strong communication skills, and a deep commitment to ensuring a seamless customer experience. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Marlo Furniture
Waldorf
07.2023 - 10.2024
- Engaged with guests to anticipate customer service needs and enhance satisfaction.
- Boosted sales by 15% through strategic promotions and enticing offers.
- Encouraged additional purchases through suggestive selling techniques and relationship building.
- Tagged new merchandise for sale and updated signage to reflect current inventory.
- Collaborated with team members to maintain store presentation standards.
- Assisted customers in selecting furniture styles and finishes.
Floor Associate
Burlington
Waldorf
04.2018 - 03.2024
- Assisted customers with product selection and inquiries on the sales floor.
- Maintained store organization by restocking merchandise and arranging displays.
- Operated cash register, processing transactions accurately and efficiently.
- Handled inventory management by tracking stock levels and updating records.
- Collaborated with team members to ensure a clean and safe shopping environment.
- Participated in training new associates on store policies and procedures.
- Assisted customers with locating merchandise in the store.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
Asset Protection
Target
Waldorf
09.2020 - 06.2022
- Ensured safety and comfort of customers during shopping experiences.
- Addressed customer inquiries to enhance overall satisfaction.
- Monitored sales floor and point-of-sale areas to detect theft activities.
- Reviewed surveillance footage to investigate and resolve theft claims.
- Conducted covert surveillance in high-risk areas, including loading docks and warehouses.
Medical Receptionist/Coordinator
Lamptey Internists Telemedicine
Holly Springs
04.2020 - 01.2022
- Scheduled patient appointments and procedures to optimize clinic workflow.
- Maintained communication between medical staff and insurance companies to facilitate claims.
- Confirmed appointment durations and test schedules based on physician recommendations.
- Sent reminders via phone, email, or text about upcoming appointments and explained pre-procedure instructions.
- Resolved insurance-related issues to ensure accurate billing and reimbursement of medical services.
- Updated medical records with appointment details, referrals, and patient histories to support continuity of care.
- Coordinated scheduling, rescheduling, and cancellations for various healthcare providers.
- Provided exceptional patient service by fostering a positive and empathetic environment.
Education
High School Diploma -
St.Charles High School
Waldorf, Maryland06-2018
Skills
- Sales
- Cash handling
- Product knowledge
- Customer relationship management
- Problem solving
- Conflict resolution
- Positive attitude
- Inventory
- Customer experience
- Project management
- Conflict management
- Typing
- Microsoft Office
- Leadership
- Retail sales
- Exceptional customer service
- Reliable and punctual
Certification
- Employee of the Month
- Leadership Award
- Best Performer Award
Timeline
Sales Associate
Marlo Furniture
07.2023 - 10.2024
Asset Protection
Target
09.2020 - 06.2022
Medical Receptionist/Coordinator
Lamptey Internists Telemedicine
04.2020 - 01.2022
Floor Associate
Burlington
04.2018 - 03.2024
High School Diploma -
St.Charles High School