Ramy Manna
Bowie
Summary
Mid-to-Senior level Network Engineer with over 11 years of experience designing, implementing, and maintaining complex enterprise networks. Highly skilled in Cisco technologies, routing protocols (OSPF, EIGRP, BGP), Linux systems, and security integration. Proven track record of leading technical teams, supporting critical infrastructure, and driving innovation through emerging technologies such as SD-WAN, VXLAN, and cloud networking. Strong communicator and collaborator with TS/SCI clearance. (See Professional Experience for more detail)
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Engineer
IOMAXIS, LLC
03.2020 - Current
- Cisco Routers - 2900, ISR 4300, and ISR 4400 series
- Cisco Switches – 3750, 3850, and 9300 series
- Cisco Firewalls – 55xx series
- Cisco Internetwork Operating System (IOS) (command-line interface)
- Configure, verify, and troubleshoot IPv4 addressing and subnetting
- Configuration and troubleshooting of VLANs
- Configuration and troubleshooting of interswitch connectivity
- Configuration and troubleshooting of STP protocols, PVST+ and RPVST+
- Cisco Discovery Protocol, LLDP, EtherChannel
- Configuration and troubleshooting of inter-VLAN routing
- Configuration of Access Control Lists (ACLs)
- Expert level knowledge of troubleshooting, implementing, and configuring of static, and dynamic routing.
- In-depth knowledge of configuring and troubleshooting routing protocols such as EIGRP, and OSPF
- Extensive knowledge in protocols such as L2/L3 TCP IP, Multilayer switching, GRE & IPSEC tunnels, HSRP, VLANS, Radius, AAA, TACACS, STP.
- Extensive knowledge in application protocols such as DHCP, DNS, ARP, and SSH
- Intermediate knowledge of high level routing such as VRF technologies and route-maps
- Highly advanced and skilled in linux based operating systems such as CentOS 7 and Red Hat
- Highly advanced and skilled in Linux based IP routing, GRE AND IPSEC tunnels.
- Highly advanced and skilled in configuring and installing Quagga, which allows linux server to provide cisco based IOS routing. Configuring high availability and redundant tunneling via OSPF.
Field Service Engineer
IOMAXIS, LLC
02.2018 - 02.2020
- Installed wide range of network equipment both on site and various different user sites.
- Kept network infrastructure up-to-date and secured.
- Managed and configured 70 + CentOS 7 VPS. Maintained proper security level patching with installing splunk and wazuh on each server.
- Troubleshoot various network issues and outages, providing a Tier 2-3 level of support.
- Knowledge of configuring and troubleshooting LAN,WAN, and IP Routing Protocols - OSPF, & EIGRP. Understanding and configuring of ACL’S and VLANS.
NSOC Tier-3 Engineer (Team Lead)
IOMAXIS, LLC
04.2015 - 02.2018
- Managed a team of 10
- Performed NSOC lead Management duties on a daily basis
- In charge of the NSOC when the NSOC lead is out of office.
- In-depth 2 months training for all new NSOC personnel.
- Provide additional support to 24/7 shift workers
- Mastered RT ticketing system by obtaining root access and the ability to create user accounts.
- Obtaining root access to all Solarwinds monitoring tools. Keep the SolarWinds Map constantly updated.
- Configured Solarwinds Desktop Notification Tool. The Tool allows audible alerts for the NSOC to quickly discover any outages. Very useful for 24/7 shifts
- Obtaining root access on the Nagios server. Managing and updating the web interface.
- Configuring and Managing quick_log for the edge servers.
- Managing Splunk Forwarder; piping edge servers logs into Splunk.
- Took charge in requesting old servers out on the edge to be deprecated and removed from the network.
- Constantly obtaining more access for the NSOC on customer projects.
- Constantly providing great customer service to end users over the phone. Multiple users have requested to speak with me directly on multiple occasions.
- Aiding Engineering team to complete tasks quicker often when they don’t have enough time.
- Created very in-depth Tier-1, Tier-2, and Tier-3 troubleshooting for NSOC personnel. Troubleshooting guides cover a wide range of troubleshooting server’s, router’s, and customer tunnels.
- Topped out on NSOC access. Gave the NSOC the ability to perform up to Tier-3.
- Configure and Manage Networking in the NSOC. Manage all Thin Client network access and Corp network access.
Network Technician (Intern)
Ascension Information Services
05.2014 - 01.2015
- Identify, order, configure and install cisco network equipment including routers, Firewalls, Wireless LAN Controllers, Wireless Access Points and switches.
- Pulling in and terminating various types of fiber optic cables and Cat 5/6 cables
- Perform configuration backups and maintaince
- Performed routine maintenance and advanced troubleshooting on network devices
- Installed network racks and punched down cable to patch panel
- Network and System equipment inventory and tracking
- Organized and scheduled network equipment upgrades without deterring others from downtime or completing their own work.
Assistant System Administrator
Bowie State University
08.2012 - 04.2013
- Identified any problem’s in the system, provided solutions for potential issues. Repaired software and system issues when necessary.
- Setting up new user accounts for end users and students
- Monitored the local area network (LAN) for any errors or threats.
- Troubleshot Layer 1 and Layer 2 connectivity issues.
- Managing and maintain all transfer and file servers
- Managed inventory and tracking of all physical network and system hardware
- Managed various types of software licensing, updates, and patching
- Build technical documentation, user manuals, and IT polices
Education
Bachelors of Science - Information Technology
Bowie State University
Bowie, Maryland01.2016
Skills
- Expert: Cisco Routing & Switching, OSPF, EIGRP, BGP, IPSEC Tunnels, Linux (CentOS/RedHat), Quagga, IPTables
- Intermediate: VRF, Route Maps, 8021X, OpenVPN, SolarWinds
- Learning: Cisco ISE, Cisco Call Manager, SD-WAN, AWS Cloud, VXLAN
Certification
- Cisco: CCNP Enterprise (ENCOR 350-401), ENARSI (in progress), CCNA
- CompTIA: CASP+, Security+, Network+, Linux+, CLNP
- Other: SolarWinds Certified Professional (SCP), Splunk Certified User
Timeline
Network Engineer
IOMAXIS, LLC
03.2020 - Current
Field Service Engineer
IOMAXIS, LLC
02.2018 - 02.2020
NSOC Tier-3 Engineer (Team Lead)
IOMAXIS, LLC
04.2015 - 02.2018
Network Technician (Intern)
Ascension Information Services
05.2014 - 01.2015
Assistant System Administrator
Bowie State University
08.2012 - 04.2013
Bachelors of Science - Information Technology
Bowie State University
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