Randella Ricks
Baltimore
Summary
Seasoned professional with a proven track record in transportation and customer service, exemplified during tenure at Ryder Transportation. Excelled in safe driving practices and time management, ensuring timely and secure passenger transport. Demonstrated exceptional vehicle inspection skills and a commitment to customer satisfaction, contributing to enhanced company reputation.
Overview
33
33
years of professional experience
Work History
Driver
Lyft
03.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Bus/Shuttle Driver
MHS
12.2022 - 06.2023
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
Data Entry Clerk
H&H Towing
10.2000 - 12.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Bus Driver
Y of Central Maryland
03.2015 - 06.2017
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Medical Assistant
Clinical Associates
06.2003 - 12.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Bus Driver Training Instructor
Durham Transportation
02.2000 - 06.2003
- Conducted regular evaluations of trainee performance, providing constructive feedback for continuous improvement.
- Supported successful career transitions for bus drivers by offering guidance on resume writing and interview skills.
- Addressed special needs and accommodations for trainees, ensuring equal access to training materials and resources.
- Promoted a positive learning environment by fostering open communication and addressing trainee concerns promptly.
Bus Driver
Ryder Transportation
05.1995 - 02.2000
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Communicated regularly with central dispatch teams to report delays and route changes.
Bus Driver
D&G Transportation
03.1993 - 05.1995
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
PBX Operator
Caldor Department Store
03.1992 - 06.1993
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
General Studies/Nursing - Nursing
CCBC
Baltimore, MD09.2012
Medical Assistant - Medical Assistant
TEEST College
Baltimore, Maryland 06.2003
Cosmetology - Cosmetology
Gordon Phillips
Baltimore, MD06.1989
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- City and non-city driving
- GPS and route planning
- Loading and unloading
- Defensive driving
- Vehicle inspection
- Commercial driving
- DOT compliance
- Route determination
- Map reading
Timeline
Bus/Shuttle Driver
MHS
12.2022 - 06.2023
Driver
Lyft
03.2019 - Current
Bus Driver
Y of Central Maryland
03.2015 - 06.2017
Medical Assistant
Clinical Associates
06.2003 - 12.2005
Data Entry Clerk
H&H Towing
10.2000 - 12.2020
Bus Driver Training Instructor
Durham Transportation
02.2000 - 06.2003
Bus Driver
Ryder Transportation
05.1995 - 02.2000
Bus Driver
D&G Transportation
03.1993 - 05.1995
PBX Operator
Caldor Department Store
03.1992 - 06.1993
General Studies/Nursing - Nursing
CCBC
Medical Assistant - Medical Assistant
TEEST College
Cosmetology - Cosmetology
Gordon Phillips
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