Randolph Austin
Cheltenham
Summary
Dynamic Case Manager with a proven track record at Recovery Life Group LLC, skilled in problem-solving and case documentation. Successfully developed tailored case plans, enhancing client outcomes through critical thinking and active listening. Established strong community partnerships, increasing resource availability for clients while ensuring compliance with regulations and confidentiality.
Overview
12
12
years of professional experience
Work History
Case Manager
Recovery Life Group LLC
12.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Group Facilitator
Recovery Centers of America
12.2019 - 12.2023
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
Reentry Case Manager
Calvert County Detention Center
12.2017 - 12.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager Specialist
QCI Behavorial Health
06.2014 - 12.2017
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
Support Specialist
Southern Maryland Community Network
06.2013 - 06.2014
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Education
Bachelor of Arts - Sociology
Lynchburg College
1501 Lakeside Dr, Lynchburg, VA 2450101-1995
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active Listening
- Service Orientation
- Training and Development
- Remains Calm under Pressure
- Negotiation
- Project Management
- Critical Thinking
Timeline
Case Manager
Recovery Life Group LLC
12.2023 - Current
Group Facilitator
Recovery Centers of America
12.2019 - 12.2023
Reentry Case Manager
Calvert County Detention Center
12.2017 - 12.2019
Case Manager Specialist
QCI Behavorial Health
06.2014 - 12.2017
Support Specialist
Southern Maryland Community Network
06.2013 - 06.2014
Bachelor of Arts - Sociology
Lynchburg College
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