Randy Bercier
La Plata
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
33
33
years of professional experience
1993
1993
years of post-secondary education
Work History
HVAC service manager
Condon-Reed Inc.
Falls Church
04.2022 - Current
- Managed service operations and ensured adherence to company standards.
- Trained and mentored staff on customer service protocols and procedures.
- Coordinated service schedules to optimize workflow and resource allocation.
- Resolved customer inquiries and complaints with effective communication strategies.
- Maintained inventory of supplies and equipment for operational readiness.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
HVAC Technician
Condon-Reed Inc.
Falls Church
09.1992 - 04.2022
- Installed HVAC systems in residential and commercial buildings.
- Maintained and repaired heating, ventilation, and air conditioning units.
- Diagnosed system malfunctions using specialized diagnostic tools.
- Conducted routine inspections to ensure optimal system performance.
- Provided customer service by addressing client inquiries and concerns.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
Education
Thomas Stone High School
Waldorf, MDSkills
- A/C troubleshooting
- HVAC system design
- Equipment maintenance
- Service scheduling
- Customer relationship management
- Inventory management
- Vendor negotiations
- Effective communication
- Time management
- Task delegation
- Deadline driven
Timeline
HVAC service manager
Condon-Reed Inc.
04.2022 - Current
HVAC Technician
Condon-Reed Inc.
09.1992 - 04.2022
Thomas Stone High School