Randy Mason
Germantown
Summary
Knowledgeable dispatcher with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Overview
14
14
years of professional experience
Work History
Forklift Operator
Sam's Club, Walmart
Gaithersburg, MD
05.2024 - 07.2025
- Operated forklifts efficiently to transport materials across warehouse locations.
- Adhered to safety protocols to ensure a hazard-free working environment.
- Conducted regular inspections of forklift equipment to maintain optimal performance.
- Collaborated with team members to streamline loading and unloading processes.
- Assisted in inventory management by accurately tracking stock levels and locations.
- Utilized equipment maintenance skills to troubleshoot minor forklift issues.
- Executed precise stacking techniques to maximize storage space in the warehouse.
- Coordinated shipping schedules to align with warehouse capacity and demand.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Participated in training sessions to improve forklift operation skills.
- Maintained cleanliness and orderliness in work areas to enhance safety.
Commercial Truck Driver
Arc Flooring
Frederick, MD
04.2019 - 04.2024
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Navigated diverse road conditions safely, adjusting driving techniques accordingly for optimal performance in varied environments.
- Provided training to new drivers on company policies, safety procedures, and best practices within the industry.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Assisted with warehouse organization when not on the road, contributing to overall team productivity.
- Positioned loading devices under and over pallets and boxes to secure and move materials weighing up to 3500 pounds.
- Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected load security and checked for damages.
- Assisted in training new drivers on company policies and safe driving practices.
- Resolved customer inquiries regarding deliveries, enhancing client satisfaction through effective communication.
- Monitored real-time vehicle locations to optimize delivery schedules.
- Implemented process improvements that enhanced overall operational efficiency.
- Analyzed delivery performance data to identify trends and drive improvements.
- Developed and maintained strong relationships with clients and vendors for service excellence.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Assistant Warehouse Manager
JVMSL Events
Gaithersburg, MD
07.2013 - 05.2019
- Oversaw daily warehouse operations, ensuring efficient inventory management and timely order fulfillment.
- Implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Trained and mentored team members on safety protocols, equipment usage, and best practices.
- Coordinated logistics for event setups, optimizing space utilization and resource allocation.
- Managed inventory tracking systems to maintain accurate stock levels and streamline reordering processes.
- Collaborated with cross-functional teams to align warehouse activities with overall event objectives.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Coordinated daily dispatch operations, optimizing routes for timely deliveries.
- Monitored driver performance and compliance with safety regulations.
- Managed communication between drivers and clients to resolve issues promptly.
- Developed and implemented efficient scheduling processes to enhance workflow.
- Collaborated with management to forecast demand and optimize resource allocation.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Organized records of vehicles, schedules and completed orders.
- Tracked purchase orders and approved vendor invoices for outside services.
Operations Associate
Dick's Sporting Goods, Inc
Gaithersburg, MD
10.2011 - 07.2013
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Implemented training programs for new hires, fostering efficient onboarding procedures.
- Coordinated logistics for merchandise distribution, ensuring timely delivery to retail locations.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Developed standard operating procedures for inventory control, enhancing compliance and efficiency.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Streamlined inventory management processes, significantly reducing time spent on stock audits.
- Led quality assurance initiatives, significantly reducing incidence of product defects.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06-2011
Skills
- Powered fork trucks
- Scheduling and dispatching
- Forklift operation
- Shipping and receiving
- Loading and unloading
- Teamwork and collaboration
- Safe driver
- Problem-solving
- Customer service
- Data entry
- Decision-making
- Dispatch software
- Strong work ethic
- Transportation safety
- Vehicle inspection
- Commercial driving
Timeline
Forklift Operator
Sam's Club, Walmart
05.2024 - 07.2025
Commercial Truck Driver
Arc Flooring
04.2019 - 04.2024
Assistant Warehouse Manager
JVMSL Events
07.2013 - 05.2019
Operations Associate
Dick's Sporting Goods, Inc
10.2011 - 07.2013
High School Diploma -
Gaithersburg High School