RANDY SUE NEAGLE
Baltimore
Summary
Dynamic hospitality professional with extensive experience at St. Joe Hospitality, excelling in guest services and food safety. Proven ability to enhance dining experiences through exceptional multitasking and rapport-building, consistently achieving high positive feedback ratings. Skilled in cash handling and upselling, committed to delivering memorable service in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
St. Joe Hospitality
Rose
10.2023 - 01.2025
- Interact directly with members and guests to provide a high-quality dining experience, working in collaboration with other staff members. Ensure the highest quality of food before serving and follow all food safety regulations
- Consistently earned XX% positive feedback ratings by proving rapport with patrons and providing friendly, responsive service
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- We never left the property for meals or drinks due to the wonderful service from Randy. The food & drinks were flowing all week long with great quality & quantity of the meals and beverages. Randy was our favourite server who took exceptional care of all of us.
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Trained new staff members on restaurant procedures and customer service standards, fostering a knowledgeable and efficient team.
- Assisted in setup and breakdown of dining areas for unique events, ensuring smooth operations and guest satisfaction.
- Completed training program at Forbes, refining hospitality skills to elevate guest experiences.
- Provided detailed review of trip, highlighting key experiences and recommendations.
- We recently had a Family Reunion @ Watercolor Inn from June 4th-June 9th, 2024. From start to finish the resort & more importantly the staff strove to perfection while taking care of the 22 of us and all of our needs. The ages ranged from 2 - 84!
In Room Dining Server
Hilton Sandestin Beach Golf Resort & Spa
Destin
05.2023 - 09.2023
- The IRD Server handles providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for providing a quality dining experience in the guest room. He/she will receive and deliver food, beverage, and amenity orders and collect pay
- Delivered exceptional in-room dining service to hotel guests, ensuring prompt and correct order delivery
- Exhibited professionalism and attention to detail in setting up and presenting food items in guest rooms, enhancing overall dining experience
- Addressed guest complaints and concerns by actively listening, empathizing, and implementing effective resolutions
- Displayed a positive attitude in challenging situations, consistently delivering exceptional customer service
Server
Marriott Renaissance
Tampa
04.2021 - 06.2022
- Managed XX tables during peak hours, ensuring timely service and guest satisfaction
- Set up dining area for breakfast service, facilitated guest satisfaction, and processed guest checks while completing closing procedures
- Highlighted daily breakfast, lunch, and dinner features, showcasing key cuisine elements and recommending wine and spirit pairings to enhance guest experience
Banquet Server
Don CeSar Hotel
Saint Petersburg
07.2021 - 02.2022
- Provided exceptional service to guests during banquets and extraordinary events, ensuring a memorable dining experience
- Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
- Ensured cleanliness and organization of banquet areas, contributing to an inviting atmosphere throughout events
- Addressed guest requests and concerns promptly, resolving issues to enhance overall guest satisfaction
- Assisted in setup and breakdown of audiovisual equipment for presentations, ensuring smooth operation during events
Night Auditor
Marriott Courtyard Speedway
Indianapolis
06.2018 - 01.2021
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues promptly, enhancing guest satisfaction
- Prepared daily reports on hotel occupancy rates, revenue, and key metrics for management review, supporting informed decision-making
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests, optimizing guest experience
- Maintained strict confidentiality of guest information following privacy regulations
Server/banquet Server
Pelican Grand Beach Resort
Fort Lauderdale Beach
05.2016 - 12.2017
- Interact directly with customers and guests to provide a high-quality dining experience, working in collaboration with other staff members. Ensure the highest quality of food before serving and follow all food safety regulations
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Helped in the organisation and execution of private events, ensuring exceptional service and customer satisfaction
- Highlighted daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
Server/Banquet Server
The Renaissance Hotel
Plantation
04.2013 - 03.2016
- Demonstrated exceptional multitasking skills during peak hours, effectively managing XX tables to ensure seamless service
- Consistently earned XX% positive feedback ratings by proving rapport with patrons and providing friendly, responsive service
- Organised and executed private events, achieving high levels of customer satisfaction through attentive service and meticulous planning
- Highlighted daily breakfast, lunch, and dinner features, enhancing guest experience with detailed cuisine elements and tailored wine and spirit pairings
Education
No Degree - Liberal Arts
IUPUI
Indianapolis, INSkills
- Serving
- Customer service
- Upselling
- POS
- Food Safety
- Food handling
- Hospitality
- Restaurant operations
- Event catering
- Banquet Experience
- Night Audit
- Cash management
- Retail Sales
- Hospitality expertise
- Food safety
Certification
- Driver's License
- Tips on Premise, 10/01/23 to 10/01/27, #5604035
- Servsafe, 10/01/24 to 10/01/26
Awards
- Top Seller Award, 2013
- Most Up Sales for Quarter, 2011
- Winner of 6 Top Seller awards, 2014
- Most Up Sales for Quarter, 2013
Timeline
Server
St. Joe Hospitality
10.2023 - 01.2025
In Room Dining Server
Hilton Sandestin Beach Golf Resort & Spa
05.2023 - 09.2023
Banquet Server
Don CeSar Hotel
07.2021 - 02.2022
Server
Marriott Renaissance
04.2021 - 06.2022
Night Auditor
Marriott Courtyard Speedway
06.2018 - 01.2021
Server/banquet Server
Pelican Grand Beach Resort
05.2016 - 12.2017
Server/Banquet Server
The Renaissance Hotel
04.2013 - 03.2016
No Degree - Liberal Arts
IUPUI