Ra'Nyah Washington
Glen Burnie
Summary
Results-driven professional with a strong background in leadership and cash handling. Experienced in training team members and optimizing customer interactions, consistently achieving high levels of client satisfaction and operational efficiency.
Leading a shift with operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Wawa
Hanover, MD
01.2024 - 03.2026
- 5 days a week i would supervise or help supervise the morning/evening shift , train team members on customer service protocols , in a safely efficient way .
- maintained a clean work environment
- i counted safes , register and checked vendors in
- always putting costumers first to make sure the have the best visit and offered the best solutions to maintain customer satisfaction
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Crew Member
Honeygrow
Hanover Md
05.2023 - 11.2023
- Operated kitchen equipment safely and efficiently, maintaining high standards of food safety and cleanliness.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to prepare fresh, seasonal dishes, promoting local sourcing initiatives.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
Coldstone Creamy
Glen Burnie, MD
07.2021 - 05.2023
- Managed inventory levels effectively, minimizing waste while ensuring adequate supply for daily operations.
- Assisted in training new crew members on operational procedures and best practices for efficiency.
Nurse Assistant Intern
Baltimore Washington Medical Center
Glen Burnie, MD
07.2022 - 07.2022
- Assisted nursing staff in delivering quality patient care and comfort measures.
- Maintained cleanliness and organization of medical equipment and supplies.
- Assisted nurses with daily tasks, improving workflow efficiency and quality of care.
- Educated patients on post-discharge care instructions, promoting successful recoveries at home.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
North County High School
Glen Burnie, MD05.2023
Skills
- Problem-solving
- Flexible schedule
- leadership
- computer skills
- costumer service
- client / costumer interaction
- people person :)
- hospitality
- cash handling
- receptionist
- Positive attitude
Timeline
Shift Leader
Wawa
01.2024 - 03.2026
Crew Member
Honeygrow
05.2023 - 11.2023
Nurse Assistant Intern
Baltimore Washington Medical Center
07.2022 - 07.2022
Crew Member
Coldstone Creamy
07.2021 - 05.2023
High School Diploma -
North County High School