Raquann Mitchell

• Training & Development
  Design and implement onboarding and continuing education training for Psychiatric Rehabilitation Program (PRP) staff.
  Conduct training sessions on best practices in psychiatric rehabilitation, recovery-oriented care, case coordination, documentation standards, and community integration.
  Develop culturally responsive and trauma-informed training curricula.
• Coordination & Oversight
  Collaborate with program coordinators to identify staff training needs and gaps.
  Ensure that training materials align with current Maryland Behavioral Health Administration (BHA) standards and Medicaid regulations.
  Monitor and support the fidelity of program implementation across sites.
• Documentation & Compliance
  Maintain accurate training records and ensure compliance with state licensing and accreditation bodies (e.g., CARF, The Joint Commission).
  Provide coaching and performance feedback to staff based on observed practices and documentation reviews.
• Program Improvement
  Evaluate training effectiveness through assessments, feedback, and outcome data.
  Assist in developing and refining program policies, procedures, and quality assurance initiatives.
  Participate in team meetings and strategic planning for service enhancement.

• Serve as the shift lead, providing supervision, guidance, and support to Residential Instructors and other direct care staff.
• Ensure that all residents are engaged in meaningful and structured activities, maintaining a therapeutic and supportive living environment.
• Monitor and document residents’ behavior, progress, and incidents in accordance with agency policies and regulatory requirements.
• Assist in the implementation of individualized service plans (ISPs), behavior support plans, and therapeutic interventions under clinical supervision.
• Conduct or assist with training and onboarding of new residential staff.
• Communicate effectively with team members, supervisors, clinical staff, and families as needed.
• Support crisis intervention and de-escalation efforts, ensuring the safety of all individuals in the program.
• Participate in staff meetings, supervision, and professional development opportunities.

• Supervise and support youth in daily routines

• Assist with hygiene, meals, and bedtime preparation

• Enforce rules and provide structure in a therapeutic setting

• Implement behavior plans and use de-escalation techniques

• Document daily activities, incidents, and behaviors

• Participate in recreational and educational activities with youth

• Maintain a safe and clean living environment

• Communicate with clinical and educational staff

• Attend team meetings and trainings

• Patrol and Surveillance: Conduct regular patrols of the hospital premises,

including buildings, parking areas, and surrounding grounds, to deter and

detect any unauthorized activities or safety hazards.

• Access Control: Monitor and control access points to ensure that only

authorized individuals enter restricted areas, verifying identification and

credentials as necessary.

• Incident Response: Respond promptly to emergencies, disturbances, or

incidents, providing assistance and coordinating with medical or law

enforcement personnel as required.

• Customer Service: Assist patients, visitors, and staff by providing

directions, information, and support, embodying a hospitable and

professional demeanor.

• Reporting: Document incidents, observations, and activities accurately

and thoroughly, maintaining logs and reports for review and action.

• Safety Enforcement: Ensure compliance with hospital policies, safety

procedures, and regulations, addressing violations and escalating issues

when necessary.

• Emergency Preparedness: Participate in drills and training sessions to

remain prepared for various emergency scenarios, including fire, medical

emergencies, or security threats.