Raquel Hughes
Baltimore
Summary
Dynamic Housing Counselor with a proven track record at St Vincent De Paul, adept at negotiating with landlords and managing housing plans for clients. Expert in affordable housing and lease administration, I excel in resource coordination, project management and client engagement, ensuring timely transitions to permanent housing while enhancing tenant rights and safety. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housing Counselor
St Vincent De Paul
02.2023 - Current
- Oversaw housing plans for over 200 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 100 apartments by providing direct, hands-on support services.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Maintained database of housing resources, landlords and management companies.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and maintained relationships with community organizations and agencies.
Real Estate Agent
Samson Properties
03.2022 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed market research data and changed sales plans accordingly.
Project Manager
MCM Properties LL
03.2022 - 02.2023
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Reported regularly to managers on project budget, progress, and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
Education
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Phoenix, AZ12-2022
Bachelor of Science - Psychology
Delaware State University
Dover, DE05-2018
Skills
- Financial counseling
- Affordable housing
- Lease administration
- Rent collection
- Tenant rights
- Maintenance coordination
- Property inspections
- Low-Income housing expert
- Property management
- Microsoft office
- Life skills development
- Resource coordination
- Client and family interviews
- Risk assessment
Affiliations
- Maryland Realtors
- National Association for Realtors
- Association for Psychological Science
Certification
- HQS Inspector, Quadel - July 2023
Timeline
Housing Counselor
St Vincent De Paul
02.2023 - Current
Real Estate Agent
Samson Properties
03.2022 - Current
Project Manager
MCM Properties LL
03.2022 - 02.2023
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Bachelor of Science - Psychology
Delaware State University
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