Rashaad Mickens
Baltimore
Summary
Determined worker, willing to learn on my feet and communicate issues or questions whenever they are needed. I enjoy helping people pick items or services that accommodate their needs while also prioritizing upselling and guiding people through options they haven't yet considered. In all jobs I've had, i made it my own priority to improve always in places required of me. Training in I.T currently, which requires customer skills, organization, and the ability to remember complex solutions to even more complex issues.
Overview
6
6
years of professional experience
Work History
Baker
Insomnia Cookies
05.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Displayed multitasking ethic by moving hundreds of pounds of frozen cookie boxes in and out of the walk in freezer while also packaging mobile orders.
- Operated bakery equipment, including kitchen appliances, ovens and freezers.
- Enhanced customer satisfaction by consistently producing fresh baked goods and maintaining a clean, organized workspace.
- Guided patrons through the menu which was at times confusing for them, without making anyone feel talked down to or unassisted.
- Frequently managed to communicate well with stressed, rude and even aggressive customers without it affecting my attitude or work quality
- Upsold customers while making them feel heard and not taken advantage of.
- Took cash and card transactions alike. Going to get change when needed of me and building positive relations with nearby businesses.
- Managed the storefront with crowds of patrons coming in from outside during concerts dealing with such events as fights, our trashcan being set on fire inside the store, cursing and drunk patrons
Gelato Maker/Gelato Scooper
Pitango Gelato
03.2022 - 04.2022
- Chose, inspected, weighed and measured Gelato/Sorbet ingredients for each production batching run.
- Sorted final products for serving according to Pitango regulatory, customer or company standards.
- Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment between every batch.
- Completed rigorous testing to better understand and serve dozens of organic ingredients, memorize Italian translation, separating allergens and operate imported machinery despite no prior experience with food
Retail Sales Representative
NRG
08.2021 - 10.2021
- Assisted in properly redirecting dozens customers during high volume parts of the day preventing long waits, with limited training on the location's inventory.
- Sustained consistent positive customer interactions while pitching NRG'S energy services to people.
- Used conversation skills to turn Best Buy customers into long term NRG clients.
Gardening Assistant
YouthWorks Baltimore Summer Jobs
06.2018 - 08.2018
- I was responsible for teaching a new employee how to operate several tools and how to cultivate dozens of different crops.
- I maintained a swift working speed while exposed to pests and various weather conditions for hours at a time outdoors.
- I was commended by my site manager for having a constant positive attitude, as well always arriving to work early despite my lengthy commute.
- Provided expert care to various produce, packing and cleaning for community state wide distribution.
Education
High School Diploma -
Edmondson Westside Highschool
501 N Athol Ave, Baltimore, MD 2122906.2021
Skills
- Communication
- Following instructions
- Teamwork
- Strong work ethic
- Workplace cleanliness
- Organization
- Active listener
- Customer Service
- Adaptive and creative
Accomplishments
- I have 16 documented hours of community service
- Completed 14 miles of The Appalachian Trail with Outward Bound
- Achieved straight A's in 12th grade AP biology
- Participated in community violence outreach programs
Additional Information
- I am in training to become a certified I.T technician
- I enjoy hiking and outdoor activities as well as creating art
- I appreciate prompt communication so that I can make my needs known and understand the needs of those around me
- I was part of the Edmondson Westside Highschool Conflict Resolution Team; responsible for mediating student conflict in order to reach positive resolutions
Timeline
Baker
Insomnia Cookies
05.2022 - Current
Gelato Maker/Gelato Scooper
Pitango Gelato
03.2022 - 04.2022
Retail Sales Representative
NRG
08.2021 - 10.2021
Gardening Assistant
YouthWorks Baltimore Summer Jobs
06.2018 - 08.2018
High School Diploma -
Edmondson Westside Highschool
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