Rashad Shackleford
Oxon Hill
Summary
Resourceful Head Bartender engaging with customers of various types. In-depth knowledge of cocktail recipes paired with familiarity of bar safety regulations. Friendly and organized team player committed to providing positive experience to build customer base.
Overview
12
12
years of professional experience
Work History
Head Bartender
Hen Quarter
Alexandria
10.2024 - Current
- Crafted signature cocktails using fresh ingredients and seasonal flavors.
- Managed bar inventory, ensuring stock levels met daily operational needs.
- Trained new bartenders on drink preparation and customer service techniques.
- Maintained cleanliness and organization of the bar area throughout service hours.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
Server
Redstone American Grill
National Harbor
03.2023 - 10.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary restrictions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining area and utensils.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Mail Clerk
United States Postal Service, USPS
Washington
09.2020 - 01.2023
- Sorted incoming mail by destination and priority for efficient delivery.
- Operated mail processing equipment to facilitate timely handling of packages.
- Delivered mail and packages to designated routes ensuring accurate distribution.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Created labels using barcodes or other labeling software programs.
- Adhered to safety regulations while operating machinery in the mailroom area.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Server
TGI Fridays
Springfield
06.2015 - 01.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area and utensils.
- Trained new servers on restaurant procedures and service standards.
- Participated in team meetings to improve service quality and teamwork.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Silver Diner
Greenbelt
05.2013 - 02.2014
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary restrictions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Stayed informed about daily specials, new menu items, promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Graduate Certificate - Automotive Technology
Lincoln College of Technology
Columbia, MD08-2017
High School Diploma -
Eleanor Roosevelt
Greenbelt, Maryland06-2010
Skills
- Cocktail preparation
- Inventory management
- Employee training
- Customer service
- Time management
- Problem solving
- Communication skills
- Attention to detail
- POS system proficiency
- Creativity
Timeline
Head Bartender
Hen Quarter
10.2024 - Current
Server
Redstone American Grill
03.2023 - 10.2024
Mail Clerk
United States Postal Service, USPS
09.2020 - 01.2023
Server
TGI Fridays
06.2015 - 01.2019
Server
Silver Diner
05.2013 - 02.2014
Graduate Certificate - Automotive Technology
Lincoln College of Technology
High School Diploma -
Eleanor Roosevelt