Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashai WARD

Silver Spring

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Cafeteria Assistant Manager

Montgomery County Public Schools
06.2024 - Current
  • Monitored food preparation processes to maintain consistent quality across all menu items.
  • Managed daily financial tasks such as reconciling sales reports and processing payroll information for cafeteria staff members accurately and efficiently.
  • Enhanced the overall dining experience for students and staff by implementing creative food presentation techniques.
  • Resolved customer complaints professionally and promptly, retaining their patronage for future visits.
  • Contributed to the overall success of the cafeteria by consistently seeking out opportunities for improvement, implementing innovative solutions to challenges faced in daily operations.

Dispatch Security Officer

Professional Security Consultants
06.2024 - Current
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Monitored multiple surveillance systems simultaneously, allowing for prompt identification and resolution of potential threats.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.

Administrative Support Assistant

Equus Workforce Solutions
01.2023 - 05.2024
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
  • Handled confidential information with discretion, maintaining trust among colleagues and clients alike.

Guest Service Concierge

The Darcy
04.2022 - 12.2022
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.

Event Server

City Winery
03.2018 - 01.2022
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
  • Answered guest questions about event plans and food service choices.

Facilities Maintenance Supervisor

Barrys Boot Camp
02.2021 - 12.2021
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.

Retail Sales Associate

Nordstrom
09.2018 - 09.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Retail Sales Associate

Macy's
05.2014 - 01.2016
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Educated customers on promotional events and monitored inventory for events to improve overall experiences.

Education

Security Guard Certification,
State Of Maryland

Child Development Associate, CDA
Maryland EarlyEd Corp, University Of Maryland,

Associate of Applied Science - Behavioral Health

Montgomery College
Rockville, MD
12-2028

High School Diploma -

Paint Branch HS
Burtonsville, MD
05-2014

Skills

  • Meal preparation
  • Proficient in controlling serving sizes
  • User experience improvement
  • Customer support

Timeline

Cafeteria Assistant Manager

Montgomery County Public Schools
06.2024 - Current

Dispatch Security Officer

Professional Security Consultants
06.2024 - Current

Administrative Support Assistant

Equus Workforce Solutions
01.2023 - 05.2024

Guest Service Concierge

The Darcy
04.2022 - 12.2022

Facilities Maintenance Supervisor

Barrys Boot Camp
02.2021 - 12.2021

Retail Sales Associate

Nordstrom
09.2018 - 09.2019

Event Server

City Winery
03.2018 - 01.2022

Retail Sales Associate

Macy's
05.2014 - 01.2016

Security Guard Certification,

Child Development Associate, CDA

Associate of Applied Science - Behavioral Health

Montgomery College

High School Diploma -

Paint Branch HS

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