Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Rashanda Nails

Temple Hills

Summary

I am an experienced Community Manager with a passion for helping residents feel comfortable in their own homes. I have 20+ years working as a community manager, and I am knowledgeable about the fair housing laws. I am highly organized, detail-oriented, and have strong communication skills. I have a proven track record of exemplary leadership, mentoring and training skills. My Customer Service skills with residents, community officials and owner's are exemplary.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Samson Properties
10.2024 - Current
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advertised client properties through websites, social media, and real estate guides.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Negotiated, facilitated, and managed real estate transactions.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Advised clients on market conditions and property value for informed decision-making.
  • Reviewed market research data and changed sales plans accordingly.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Collaborated with stakeholders to complete property sales and purchases.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Developed new business and managed new and existing clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Accounts Payables/Finance Specialist

RSC Electrical and Mechanical
11.2023 - Current
  • Responsible for processing invoices over $100,000.00.
  • My responsibilities includes creating invoices in access of $100,000.00.
  • Process an average of over 200 invoices monthly.
  • Implement workflows and electronic invoicing.
  • Process accounts and incoming payments in compliance with financial policies and procedures
  • Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data
  • Preparing bills, invoices and bank deposits


Community Manager

The Franklin Johnston Group
04.2021 - 11.2023
  • Responsible for supervising all aspects of the property and staff to ensure compliance with asset policies and procedures, safety and fair housing guidelines and liability concerns
  • Ensured the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with asset training benchmarks
  • Responsible for achieving the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement
  • Responsible for monitoring the timely receipt and reconciliation of deposits, rent collections and charges to ensure they are submitted on a timely basis
  • Monitored the timely receipt, reconciliation, and coding of all vendor invoices
  • Completed various accounting, financial, and administrative reports (Variance reports, Loss Rent Accruals, etc.)
  • Processed invoices daily in the Nexus system
  • Processed account payables and receivable reports monthly
  • Coordinated and conducted quarterly meetings with the residents and the HOA association.

Community Manager

Volunteers of America
04.2018 - 04.2021
  • Overall responsibility for the 255-unit HUD/LIHTC community and 15 811 HUD supportive homes
  • Duties included recruiting, hiring, training, and coaching staff members
  • Responsible for managing and conducting the meetings with the Condominiums and HOA associations
  • Communicated effectively with contractors, Home Owners, and the Condo Association
  • Responsible for overseeing resident relations
  • Completed various accounting, financial, and administrative reports (Variance reports, Loss Rent Accruals, etc.)
  • Processed replacement reserves for HUD
  • Prepared and managed the annual community budget
  • Made operating adjustments related to actual performance vs
  • Budgeted performance
  • Ensured the community meets or exceeds company appearance standards and ensures that VOA is providing 'a better place to live.' Responsible for timely collection and deposit of all rental and other payments due from residents and vendors
  • Processed payroll on a bi-weekly basis
  • Processed payables/Invoices on a weekly basis
  • Conducted in person visits and completed community inspections
  • Responsible for contributing to resident satisfaction & the achievement of property goals
  • Oversaw the maintenance team when preparing for REAC Inspections
  • Provided staff with direction, guidance, and tools for success
  • Supported the overall marketing efforts and offered input and suggestions regarding promotions and advertisements
  • Conducted file audits on resident files on a quarterly basis to ensure files are current.

Assistant Community Manager

WinnCompanies
11.2003 - 04.2018
  • Member of Team managing: Atlantic Terrace 198 Units, Atlantic Gardens 108 Units, Southern Hills 255 units
  • Supervised all aspects of the lease up efforts and process
  • Responsible for timely collection and deposit of all rental and other payments due from residents more than 100k per month
  • Managed and trained administrative support staff
  • Processed legal action as required to obtain collection to maintain a consistent high closing ratio
  • Responsible for required daily, weekly, and monthly reports to the Senior Property Manager
  • Responsible for Consistent and fair collection of damages at move out, and during occupancy
  • Conducted all move-ins/move-outs, and transfers
  • Managed document/file organization and archive storage Hud and Tax Credit files
  • Performed special assignments and projects as needed such as lease ups, etc
  • Coordinated meetings, booked, and set up conference rooms for weekly staff meetings
  • Processed and maintained the EIV reports on a daily and monthly basis
  • Processed Interim, Annual, and Tax Credit Certifications daily
  • Conducted file audits on resident files on a quarterly basis to ensure files are current
  • Conducted Home Visit Inspections for Move-Ins.

Education

Associate degree in business -

American Public University

Skills

  • Financial Statements
  • Invoice Processing
  • Debt Management
  • Portfolio Management
  • Financial Statement Analysis
  • Cash Disbursements
  • Strategic Financial Planning
  • Collections
  • Financial Auditing
  • Cash Flow Management
  • Financial Reporting
  • Budgeting and Forecasting
  • Financial Software Proficiency
  • Audits
  • Cost Reduction
  • Customer Service
  • Critical Thinking
  • Profit Management
  • Account Management
  • Financial statement analysis
  • Debt management

Certification

  • CPO
  • COS
  • SCHM
  • EIV
  • MOR

Software

Sage 50

Sage Intaact

Build Ops

Timeline

Real Estate Agent

Samson Properties
10.2024 - Current

Accounts Payables/Finance Specialist

RSC Electrical and Mechanical
11.2023 - Current

Community Manager

The Franklin Johnston Group
04.2021 - 11.2023

Community Manager

Volunteers of America
04.2018 - 04.2021

Assistant Community Manager

WinnCompanies
11.2003 - 04.2018

Associate degree in business -

American Public University

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Rashanda Nails