RASHID LAHAI
Brivo
Waldorf,MD
17
years of professional experience
Results-driven Technical Specialist with extensive engineering experience delivering reliable infrastructure solutions. Skilled in navigating complex technical environments and building strong client relationships based on integrity and transparency. Valuable contributor to high-security teams that prioritize technical expertise and effective communication.
Work History
Senior II Embedded QA Engineer
5 Years 11 Months- Advocated for customers by collaborating with internal teams to resolve issues
- Assisted Tier 1 support with end user issues in cloud environment, improving customer satisfaction
- Supported field technicians with hardware, firmware, and UI applications to ensure seamless operation
- Collaborated with product and engineering teams to communicate customer needs for product and service enhancements
- Demonstrated creative problem-solving and ownership of issues with strong organization and follow-up
- Conducted product testing for returns using manufacturing equipment. for return products, using manufacturing machine/Pollock (RMA testing)
- Architect and configure complex HIL test environments using tools like National Instruments (NI), dSPACE, or Vector to simulate real-world hardware IOs and sensor data.
- Integrate embedded hardware test benches into continuous integration pipelines (e.g., Jenkins, GitLab CI) to trigger automated firmware testing upon code commits
- Validate communication interfaces and buses (CAN, I2C, SPI, UART, Ethernet, BLE) using logic analyzers, oscilloscopes, and protocol analyzers.
- Stress-test firmware under volatile conditions, including power-cycling, voltage fluctuations, low-battery states, and extreme environmental simulations.
- Conduct firmware-level security testing, including fuzzing interfaces, analyzing memory dumps, and validating cryptographic bootloaders
- Define the comprehensive test plan, scope, and matrix for multi-tiered hardware revisions and firmware release cycles.
- Provide technical guidance, code reviews, and framework training to junior QA engineers and firmware developers.
Senior Technical Support Representative
1 Year 11 Months- Advocated for customers by collaborating with internal teams to resolve issues
- Inform customers of critical issues and system updates
- Assisting Tier 1 Support with End user issues in a cloud environment
- Support field technicians on hardware, firmware and UI applications
- Assisted field technicians with hardware, firmware, and UI application support
- Record customer interactions and resolutions in case management system
- Work with product and engineering teams to share customer needs for additions and/or enhancements to product and/or service
- Demonstrated passion for delivering exceptional customer service in all interactions.
- Demonstrated creative problem-solving and ownership of issues with strong organization and follow-up
- Performing testing for return products, using manufacturing machine/Pollock (RMA testing)
Professional Engineer
2 Years 3 Months- Diagnose and resolve Tier 1 through Tier3 technical problems involving hardware, software, operating systems, and basic networking.
- Configure and manage corporate servers, firewalls, virtualization layers, and active directories.
- Updated and installed anti-virus software to enhance system security
- Replaced hard drives, CD ROMs, and motherboard components to ensure optimal device performance
- Installed telecom cables to establish reliable communication networks.
- Troubleshot network servers and switches to maintain connectivity and resolve system issues
- Log, categorize, and prioritize incoming support requests via phone, email, chat, or self-service portals.
- Configure, image, and distribute corporate laptops, desktops, mobile devices, and peripherals.
- Administer user accounts, reset passwords, unlock profiles, and adjust security groups.
- Install, update, and license business applications like Microsoft 365, Google Workspace, and specialized software.
- Perform routine hardware diagnostics, component replacements, and software patch deployments, to prevent backend infrastructure outages involving active networks, databases, Cloud environments, and storage systems.
DirectLine Technologies
7 Months- Installation of Network servers, VCMs, IDFs.
- Installed structured cabling systems, ensuring reliable connectivity within MDF builds.
- Properly sets up a variety of copper and fiber testers
- Performs system testing and troubleshooting optical fiber and copper
- Organized and secured servers in racks to optimize space and accessibility.
- Replacing hard drives, Power supply units, Network cards, Optics and Motherboard
- Checking low-voltage rails (3.3V, 5V, 12V) on embedded PCB test points or data center server power distribution units (PDUs)
- Testing under-load voltage to ensure switches deliver sufficient power (up to 90W for modern PoE class 8 devices) to remote cameras, access points, or embedded controllers
- Scanning server racks to find cooling blockages, failing fans, or poorly seated components generating excessive heat
- Using an Optical Time-Domain Reflectometer (OTDR) to send light pulses down a fiber optic strand, to help identify the exact location (down to the centimeter) of fractures, dirty connectors, or sharp bends causing signal loss
Data Center Operations Technician
5 Months- Diagnose advanced layer 1 and layer 2 network issues, storage area network (SAN) failures, and blade server microcode faults.
- Replaced hard drives in malfunctioning computers to restore functionality. Power supply units, Network cards, Optics and Motherboard components
- Triage and resolution of high-severity infrastructure incidents to maintain strict uptime Service Level Agreements (SLAs).
- Automate server deployments and configurations using scripting languages like Python, Bash.
- Monitor and manage space, power, and cooling allocations within the data center floor to optimize resource utilization.
- Coordinate third-party vendors during major hardware upgrades, equipment decommissioning, or lifecycle management projects.
- Train junior technicians, establish standard operating procedures (SOPs), and enforce strict physical security protocols.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
Site Security Coordinator
3 Years 10 Months- Lenel System Administration (Remotely working with a SOC operation center with software installations and updating surveillance systems)
- Implemented security protocols and safety procedures to enhance facility safety and security.
- Access control system troubleshooting and software installations
- Managed and coordinated with team efforts to resolve reported trouble tickets within an SLA timeframe.
- CCTV maintenance and troubleshooting
- Installed fingerprint scanners in various client locations to enhance security.
- Asset management for client facilities
- Developed and implemented security protocols to enhance site safety and compliance.
- Facilitated communication between departments to align security initiatives with organizational objectives.
Field Service IT Support Technician
3 Years 4 Months- Perform system and network-level testing, configuration, and troubleshooting of all equipment and network connections used during remote events.
- Deployed servers at client locations to enhance network capabilities.
- Replacing Hard-Drives, CD-ROMs, and Motherboard Components
- Executed telecom cable installation to ensure reliable communication systems.
- Troubleshooting Network Servers and Switches
- Perform system and network-level testing, configuration, and troubleshooting of all equipment and network connections used during remote events.
- Provided technical support for hardware and software issues, enhancing user productivity.
- Led initiatives to upgrade hardware systems, improving overall performance and reliability.
- Assisted in the successful rollout of new systems and applications by providing user training and support materials.
- Facilitated smooth hardware migrations by carefully planning and executing each step in the process.
Education
Professional Certificate - IP Networking - Network Administration and Security
Professional Certificate - IP Networking - Network Hardware
Professional Certificate - Structured Wiring and Termination Technician PLUS
Professional Certificate - Introduction to Cloud Security
Professional Certificate - Introduction to Cyber Security
Professional Certificate - Network Design for Intrusion Detection
Professional Certificate - IP Networking - Network Protocols
Professional Certificate - Troubleshooting- IP Networks
Professional Certificate - Basic Electricity for the Low-voltage Industry
- Argus Perimeter Systems
Professional Certificate - CompTIA A Certification
Bachelor of Science - Information Technology
Associate of Science - Computer Science
Skills
SLA
CRQ
CI : Trouble ticketing system and remedy usage
Hardware Installation: Rack
stack
and configure physical servers
switches
storage arrays
and power distribution units.
Cabling and Infrastructure: Install and manage structured network cabling
including fiber optic and copper lines.
Break-Fix and Maintenance: Run hardware diagnostics
replace faulty components (hard drives
power supplies
memory)
and perform preventive maintenance.
System Monitoring: Track server health
respond to abnormal conditions or alarms
and manage daily tasks via a ticketing system.
Documentation: Keep detailed logs of hardware changes
asset tracking
and repair histories.
Deep Hardware Knowledge: Expertise in enterprise-level hardware architectures
including HPE
Dell
Cisco UCS
and high-density storage arrays.
Network & OS Proficiency: Strong grasp of TCP/IP networking
routing protocols
and command-line administration for Linux and Windows Server.
Automation & Scripting: Ability to read and write deployment scripts to interface with hardware APIs and management consoles.
Critical Facilities Awareness: Understanding of data center power topologies (UPS
PDU) and cooling architectures (HVAC
liquid cooling).
Complex Troubleshooting: Diagnose advanced layer 1 and layer 2 network issues
storage area network (SAN) failures
and blade server microcode faults.
Incident Management: Lead the triage and resolution of high-severity infrastructure incidents to maintain strict uptime Service Level Agreements (SLAs).
Timeline
Senior II Embedded QA Engineer
Brivo
08.2020 - CurrentRead More
Senior Technical Support Representative
Brivo
08.2018 - 07.2020Read More
DirectLine Technologies
Facebook
01.2018 - 08.2018Read More
Professional Engineer
Apex Services
09.2016 - 12.2018Read More
Data Center Operations Technician
Insight Global
09.2016 - 02.2017Read More
Site Security Coordinator
Constellis
02.2013 - 12.2016Read More
Field Service IT Support Technician
Civil Society Movement
03.2009 - 07.2012Read More
Academy 90
from Argus Perimeter Systems
Read More
Security CEU
Professional Certificate from IP Networking - Network Administration and Security
Read More
Security CEU
Professional Certificate from IP Networking - Network Hardware
Read More
Security CEU
Professional Certificate from Structured Wiring and Termination Technician PLUS
Read More
Security CEU
Professional Certificate from Introduction to Cloud Security
Read More
Security CEU
Professional Certificate from Introduction to Cyber Security
Read More
Security CEU
Professional Certificate from Network Design for Intrusion Detection
Read More
Security CEU
Professional Certificate from IP Networking - Network Protocols
Read More
Security CEU
Professional Certificate from Troubleshooting- IP Networks
Read More
Security CEU
Professional Certificate from Basic Electricity for the Low-voltage Industry
Read More
Silicon Pro
Professional Certificate from CompTIA A Certification
Read More
NJala University
Bachelor of Science from Information Technology
Read More
Government Technical Institute
Associate of Science from Computer Science
Read More