Ratika Lawson

Answer phones and responds to questions , requests and work orders of tenants and or customers. Roconciles accounts balances in accounts payable. Put in payments from tenants and apply and post them to thier accounts. Prepare late letter, 10 days intents, failure to pay rents, writs and attend all court proceedings. Set up repayment agreements for residents who owe money on public housing & Section 8 side. Set up accounts for new move in's. Closeout all tenants who move out and cut checks if security deposit or and thing is owed on accounts . Bill work order billing and print/ mail out statements Cut utility checks and mail them out. Pay all bills that come in , cut checks in mail them out. File all tenants documents and Accounts payable away. Call and schedule evication. Handle all pledges for tenants accounts. Send out statements to tenants. Order supplies for office copy machine and mail machine. Schedule shred pick ups. Purge all fill cabinets with the current Fyr and rotate files and old files to the back. Apply court fees to tenants files and conduct rent roll every beginning of the month. Applying payment to accounts such as Capital Funds, general receiving tenant payments and posting them to their account in order of oldest charge first.

• Coordinated office activities by managing schedules and organizing meetings.
• Delivered important information to relevant parties for keeping everyone informed and updated.
• Organized office supplies by keeping inventory and ordering items as needed.
• Facilitated clear communication by acting as a central point of contact for clients and staff.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Prioritized tasks to ensure timely completion of daily responsibilities.
• Utilized office software to create documents and manage spreadsheets for improved workflow.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

• Take patients orders for Breakfast, Lunch and Dinner, Deliver trays each meal period
• Assemble tray according to patient diets, answer phones and questions about patient diets
• Complete and update order tickets of patient orders at each meal period and clean and stock nourishment rooms

• Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
• Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
• Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
• Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
• Provided emotional support to patients and their families during challenging times, fostering trust and open communication.
• Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
• Facilitated smooth transitions between shifts through clear communication with colleagues regarding ongoing patient needs and concerns.
• Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
• Advocated for patient rights during interdisciplinary discussions, ensuring fair representation of their preferences and values in decision-making processes related to their care plan adjustments or modifications.
• Maintained a safe environment for patients through regular room inspections and proactive hazard prevention measures.
• Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
• Documented patient information and care activities in electronic health record.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.

• Greet customers and take food orders including answering questions regarding menu and nutritional information
• Utilize a computerized system to process cash, debit, and credit card transactions; consistently balance out register drawer at end of shift
• Support servers by running food to tables, busting tables and maintaining cleanliness of restaurant
• Proven ability to professionally multi-task in a fast-paced environment

• Proper ‘Bag and ID’ check, Administrate key distribution and manufacturing
• Patrol premises and traffic
• Monitor Cameras, Customer Service and Incident Reports

• Assist in scheduling and ensure all shifts are covered at start and end of work
• Answer phones, incident reports, mail and package intake and outtake
• Aid in conflict management in a timely manner, complete daily reports
• Provide information, directions and recommendation, Monitor Cameras and patrol premises

• Assist in scheduling and ensure all shifts are covered at start and end of work shift
• Answer phones, incident reports, mail and package intake also aid in conflict management in a timely manner
• Provide information, directions and recommendations
• Deliver newspapers to residents and complete residents work orders when requested