Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raul Ceballos

College Park

Summary

Adept Supervisor of Operations with a proven track record at Servpro, enhancing productivity and customer satisfaction through expert quality assurance and effective communication. Spearheaded team training and SOP development, significantly boosting operational efficiency. Skilled in recruitment and coaching, adept at fostering a collaborative and high-performing team environment.

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

2
2
years of professional experience

Work History

Supervisor of Operations

Proservice
Washington
02.2024 - 01.2025
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Supervisor of Operations

Servpro
Columbus
06.2023 - 01.2024
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Education

Public Accountant -

Universidad Militar Nueva Granada
Bogota, NJ
06-2007

Skills

  • Quality assurance
  • Standard operating procedures
  • Team workflow planning
  • Employee training
  • Customer service
  • Recruitment and hiring
  • Productivity analysis
  • Effective communication
  • Conflict resolution
  • Coaching and mentoring
  • Damage control

Timeline

Supervisor of Operations

Proservice
02.2024 - 01.2025

Supervisor of Operations

Servpro
06.2023 - 01.2024

Public Accountant -

Universidad Militar Nueva Granada
Raul Ceballos