Raven Jelks-Karpunin
Bowie
Summary
Strategic Product & Enablement leader specializing in building scalable solutions that connect product strategy, user experience, and learning outcomes. Lead the development and optimization of products, training programs, and adoption frameworks supporting multi-location organizations. Proven ability to translate business needs and user feedback into product enhancements, learning strategies, and operational improvements that increase adoption, productivity, and retention.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Director of Product & Training
NOW GmbH
2026 - Current
- Defined product vision and roadmap aligned with business objectives.
- Led cross-functional product development from concept through launch.
- Built scalable learning and enablement programs for organizational growth.
- Established standards, documentation, and best practices across teams.
- Leveraged customer insights and analytics to drive product decisions.
- Measured success through KPIs and continuous performance analysis.
- Partnered with executive leadership on strategic planning and execution.
- Championed continuous improvement across products, processes, and people.
Senior Manager of Learning & Development
[solidcore]
2025 - 2026
- Led LMS–HRIS integration, streamlining learning operations and reporting.
- Optimized the enterprise LMS for 3,500+ users, improving adoption and engagement.
- Increased training completion by 24% through strategic program improvements.
- Aligned learning strategy with business objectives through cross-functional partnerships.
- Built scalable onboarding and enablement programs.
- Developed learning solutions that improved operational performance.
- Leveraged data and feedback to drive continuous improvement.
- Managed enterprise learning initiatives from strategy to execution.
Manager of Learning & Development
[solidcore]
2024 - 2025
- Led enterprise LMS implementation, establishing governance and content architecture.
- Built scalable learning infrastructure for onboarding, training, and reporting.
- Supported enterprise career development initiatives, including IDPs and manager enablement.
- Designed blended learning programs for distributed teams.
- Managed enterprise training operations and learning delivery.
- Partnered with SMEs to develop scalable learning solutions.
- Used data and feedback to improve program adoption and effectiveness.
Regional Training Manager
[solidcore]
2021 - 2024
- Led training initiatives across multiple locations, ensuring consistent program delivery and operational excellence.
- Facilitated instructor-led and virtual training for leaders and frontline employees.
- Partnered with regional leadership to identify performance gaps and implement targeted learning solutions.
- Supported onboarding and leadership development to improve employee readiness and retention.
- Coached managers on training delivery, performance development, and employee engagement.
- Evaluated training effectiveness using performance metrics and learner feedback.
- Standardized training processes and resources to improve consistency across locations.
Dual Studio Manager
[solidcore]
2019 - 2021
- Built and developed high-performing teams through structured recruitment, onboarding, and performance management
- Improved team effectiveness through consistent coaching and performance evaluation
- Led hiring, onboarding, and development for studio teams, strengthening talent pipelines and retention
- Managed daily studio operations across multiple locations to enhance customer experience and ensure smooth class transitions
Specialized Trainer & SGT Program Coordinator
Active Wellness
2017 - 2019
- Designed and implemented an instructor training and continuing education program
- Developed scalable learning materials and evaluated effectiveness to improve performance and engagement
Education
Master's of Education - Instructional Design & Technology
American College of Education
Indianapolis, IN2024
Bachelor of Arts - Dance & Photography
Adelphi University
Garden City, NY2009
Skills
- Product Strategy & Lifecycle Management
- Learning & Development Strategy
- Leadership Development & Enablement
- Learning Experience Design (LXD)
- Learning Analytics & KPI Development
- LMS Strategy, Governance & Optimization
- HRIS & Learning Technology Integration
- Organizational Development & Change Management
- Program Management
- Cross-Functional Leadership
- Executive Stakeholder Management
- Operational Excellence & Process Improvement
Certification
- Asana Workflow Specialist - 2024
- ATTENSI Skills Practitioner - 2024
- ATTENSI Superuser & Content Creator - 2024
- ATTENSI Fundamentals - 2024
Timeline
Director of Product & Training
NOW GmbH
2026 - Current
Senior Manager of Learning & Development
[solidcore]
2025 - 2026
Manager of Learning & Development
[solidcore]
2024 - 2025
Regional Training Manager
[solidcore]
2021 - 2024
Dual Studio Manager
[solidcore]
2019 - 2021
Specialized Trainer & SGT Program Coordinator
Active Wellness
2017 - 2019
Master's of Education - Instructional Design & Technology
American College of Education
Bachelor of Arts - Dance & Photography
Adelphi University