Shantiera Schefield
Essex
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Claims Processor
Maryland Department Of Labor
04.2024 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Identified fraudulent claims through thorough investigation and documentation of findings.
Warehouse Associate
Amazon
12.2021 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Chiropractic Assistant
Chiropractic Wellness
09.2020 - 09.2022
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
Medical Assistant Intern
Dr. James Tansinda/ Internal Medicine
03.2017 - 05.2017
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Escorted patients to examination rooms and prepared for physician exams.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Charted all patient services in records with high accuracy.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Data Entry Associate
Kelly Services
08.2012 - 03.2017
- Proofread and edited documents to correct errors.
- Verified confidential or private client information in adherence to state and federal laws.
- Prepared reports on individual names or accounts to summarize relationship history, customizing scope of reports depending upon reasons for request.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Contacted customers via phone or email to address data inquiries.
Housekeeper
Tucs Services
09.2013 - 12.2014
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Clerical Office Assistant
E.D.C Medical
03.2010 - 11.2011
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted with referrals and prepared medical records for patients.
Education
Certification - Medical Assisting
Brightwood College
04.2017
Skills
- CCMA Certification (Pending)
- CPR & First Aide Certified ( AHA 2017-2019)
- Maintaining and setting up exam rooms
- Assisting with patient and family education
- Performing EKG's
- Performing blood draws
- Monitoring vital signs
- Sterilizing equipment
- Patient registration
- Prepping patients for procedures
- Obtaining specimens
- Medical records/EMR
- Claims review
- Accuracy and Precision
- Claims
- Transactions reconciliation
Timeline
Claims Processor
Maryland Department Of Labor
04.2024 - Current
Warehouse Associate
Amazon
12.2021 - Current
Chiropractic Assistant
Chiropractic Wellness
09.2020 - 09.2022
Medical Assistant Intern
Dr. James Tansinda/ Internal Medicine
03.2017 - 05.2017
Housekeeper
Tucs Services
09.2013 - 12.2014
Data Entry Associate
Kelly Services
08.2012 - 03.2017
Clerical Office Assistant
E.D.C Medical
03.2010 - 11.2011
Certification - Medical Assisting
Brightwood College
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