Raykeeta Torrence
District Heights
Summary
Highly customer-service driven individual with a proven track record of consistently surpassing performance expectations. Valuable asset to any team, contributing significantly to ongoing operational success. Dedication to exceptional service and effective communication with customers consistently results in positive feedback and repeat business. Strong attention to detail and problem-solving skills enable efficient resolution of customer issues and ensure satisfaction. Eager to bring passion for delivering outstanding customer experiences and make a meaningful impact on team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Breakfast Attendant/Bartender
AC Hotel Navy Yard
03.2024 - Current
- Assembled breakfast buffet before mealtime, disassembled after service.
- Ensuring that the breakfast buffet remains well-stocked at all times
- Receiving beverage orders and directing these to the kitchen, as needed
- Providing customers with condiments upon request
- Clearing cutlery and crockery from customers' tables
- Resolving customers' queries and complaints
- Ensuring that customers vacate the restaurant by the close of meal service
- Sweeping, vacuuming, and mopping the floors after each meal service
- Cleaning and sanitizing tables and countertops after each meal service
Breakfast Attendant/Bartender
Courtyard by Marriott
10.2022 - 03.2024
- Provided timely and accurate customer service including order processing and payment handling.
- Handling multiple tables and tasks in an efficient manner
- Maintained cleanliness of restaurant tables.
- Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc
- Acquired knowledge of various types of food and beverages, including wine, beer, and cocktails.
- Taking inventory of supplies and ingredients
- Checking identification to ensure customers are the proper age to purchase alcoholic beverages
- Efficiently managed physical demands by continuously moving and transporting substantial loads of food and beverages.
Restaurant Supervisor/ Part-time Bartender
Canopy by Hilton
09.2019 - 03.2020
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints professionally
- Mixing, Garnishing & serving cocktails
- Created new monthly cocktails
- Served traditional & creative drinks
- Analyze staff evaluations and feedback to improve the customer's experience
- Project future needs for goods, kitchen supplies, and cleaning products, order accordingly
- Oversee health code compliance and sanitation standards
- Train new employees and provide ongoing training for all staff
- Attend quarterly meetings
Assistant Food & Beverage Manager/ Part-time Rooftop Bartender
Homewood Suites by Hilton
10.2016 - 07.2019
- Plan, forecast and execute food and beverage orders
- Process customer complaints patiently
- Plan alternative recipes for customers with special dietary needs
- Check food and beverage supplies and place orders when needed
- Track and order shipments
- Communicate and build strong relationships with vendors
- Adhere to food, health and safety standards
- Plan, hire, train, oversee and manage the members of staff
- Oversee and supervise the welcoming of customers
Bartender/Cocktail Waitress
AUSTIN GRILL
03.2010 - 07.2016
- Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner
- Coordinated diverse tables and assignments proficiently.
- Cleaning and clearing tables
- Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc
- Gained understanding of diverse food and drink offerings.
- Conducted supply and ingredient inventory.
- Ensured compliance with age restrictions on alcohol sales.
- Executed duties requiring standing, walking, and handling heavy food and drink trays.
Education
High School Diploma -
Eastern Senior High School
Washington, DC07.2008
Skills
- Accomplished mixologist
- Excellent multitasking ability
- Problem-solving skills
- Interpersonal relationship skills
- Attention to detail
- Strong leadership ability
- Organizational skills
- Customer service skills
- Restaurant Management
- Serving Experience
- Restaurant Experience
- Food Safety
- Bartending
- Busser
- Host/Hostess
- Kitchen Management Experience
- Kitchen Experience
- Upselling
- Supervising experience
- Leadership
Certification
ServSafe
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Breakfast Attendant/Bartender
AC Hotel Navy Yard
03.2024 - Current
Breakfast Attendant/Bartender
Courtyard by Marriott
10.2022 - 03.2024
Restaurant Supervisor/ Part-time Bartender
Canopy by Hilton
09.2019 - 03.2020
Assistant Food & Beverage Manager/ Part-time Rooftop Bartender
Homewood Suites by Hilton
10.2016 - 07.2019
Bartender/Cocktail Waitress
AUSTIN GRILL
03.2010 - 07.2016
ServSafe
High School Diploma -
Eastern Senior High School
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