Raymond Fenwick III
Baltimore
Summary
Well-trained professional with exemplary safe driving skills and strong work ethic. Confident Bus Operator with goals to provide passengers with safe, enjoyable trips. Experience working set daily routes and special charter trips.
As administrative professional, consistently ensured efficient workflow and executive support. Provided comprehensive scheduling and document management, contributing to enhanced productivity. Valued for reliability, team collaboration, and adaptability to dynamic office needs.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bus Operator
Maryland Transit Administration MTA
02.2019 - 04.2025
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
- Transported customers to and from [Location].
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Retained bus system, route and stop knowledge for informative customer advice.
Bus Operator
Megabus
05.2016 - 02.2019
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
Bank Teller
Wells Fargo
10.2014 - 05.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Deli Cashier
Royal Farms
08.2012 - 05.2016
- Participated in regular meetings with management to discuss performance metrics, goals, and improvement opportunities.
- Enhanced customer satisfaction by efficiently processing deli orders and payments.
- Maintained accurate cash register transactions, minimizing discrepancies and ensuring financial integrity.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
- Assisted in inventory management, helping to maintain appropriate stock levels for optimal sales.
- Prepared fresh food items according to established recipes and guidelines for consistent quality.
- Improved sales with suggestive selling techniques and knowledge of deli products.
- Demonstrated proficiency in using relevant equipment such as slicers, scales, and wrapping machines for efficient order fulfillment.
- Increased repeat business through friendly interactions and personalized recommendations.
Cashier
CVS Pharmacy
01.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Secretary's Assistant
Baltimore City Department Of Public Works
06.2010 - 08.2010
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
Education
No Degree - General Studies
CCBC Essex
Baltimore, MDHigh School Diploma -
Friendship Academy Of Engineering Technology
2500 East Northern Pkwy Baltimore MD06-2012
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Wheelchair support
- Traffic laws compliance
- Effective communication skills
- Safe driving practices
- Incident reporting
- Valid [state] license
- Route navigation
Accomplishments
I have a clean CDL A with a P endorsement.
I started my own business that uses Turo Platform to rent out cars.
I just recently purchased my first home.
Certification
CDL A with P endorsement
Osha Safety Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bus Operator
Maryland Transit Administration MTA
02.2019 - 04.2025
Bus Operator
Megabus
05.2016 - 02.2019
Bank Teller
Wells Fargo
10.2014 - 05.2016
Deli Cashier
Royal Farms
08.2012 - 05.2016
Cashier
CVS Pharmacy
01.2011 - 08.2013
Secretary's Assistant
Baltimore City Department Of Public Works
06.2010 - 08.2010
No Degree - General Studies
CCBC Essex
High School Diploma -
Friendship Academy Of Engineering Technology
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