Raymond West Jr
Baltimore
Summary
Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and financing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Car Sales/ Sales Manager
Heritage Chrysler Dodge Jeep Ram
03.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Business Owner
Fidelity Motors Llc
12.2019 - 01.2023
- Greeted customers upon arrival to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models while discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, features, taking test drives and provided detailed information regarding warranties and services.
- Tracked down hard-to-find merchandise at diverse locations.
- Located desired vehicles at auctions and various dealerships.
- Closed sales by overcoming objections, negotiating prices and completing purchase contracts.
Material Handler
Volvo Logistics
04.2013 - 03.2021
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Trained new, and current employees on Red Prairie DLX system.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Verified documentation and condition of freight to assure quality standards were achieved.
Sales Representative
Energy Plus
12.2012 - 05.2013
- Used persuasive sales techniques to convince clients into signing up with Energy plus .
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Traveled by foot or automobile to sell services.
- Found cost-saving options for new customers of Energy Plus, often reducing overall costs by 10-15%.
Order Selector
Burris Logistics
07.2012 - 04.2013
- Detail-oriented Order Picker with experience working in various large warehouse environments.
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Warehouse Order Selector
C&S Wholesale Grocers Inc.
02.2011 - 10.2011
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Wrapped pallets in shrink wrap prior to loading.
- Safely and securely loaded items to prevent damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
Education
Parkville High School & Center For Math/Science
Baltimore, MD06.2006
Skills
- Public Speaking
- Sales Strategies
- Negotiation and Persuasion
- Customer Relations
- Attention to Detail
- Driven and Determined
- Budgeting and Cost Control
- Issue Resolution
- Business Marketing
- Consulting
- Business Management
Timeline
Car Sales/ Sales Manager
Heritage Chrysler Dodge Jeep Ram
03.2023 - Current
Business Owner
Fidelity Motors Llc
12.2019 - 01.2023
Material Handler
Volvo Logistics
04.2013 - 03.2021
Sales Representative
Energy Plus
12.2012 - 05.2013
Order Selector
Burris Logistics
07.2012 - 04.2013
Warehouse Order Selector
C&S Wholesale Grocers Inc.
02.2011 - 10.2011
Parkville High School & Center For Math/Science
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