Raynell McClung
Chesapeake Beach
Summary
Benefits specialist with extensive experience in managing employee benefits programs and ensuring compliance with regulations. Proven track record in fostering team collaboration and driving results in dynamic environments. Strong skills in benefits administration, conflict resolution, and communication, with a focus on adapting to changing needs and supporting organizational goals. Trusted for reliability and efficiency in delivering quality outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Calvert County Public School
12.2023 - Current
- As a Human Resource Benefits Specialist and Retirement Coordinator, I manage various aspects of benefits administration. My responsibilities include overseeing the retirement process, COBRA administration, life insurance management, open enrollment, intake, and onboarding benefit enrollment. I also manage and run reports, process invoices, process death claims and retirement, and serve as a primary point of contact for employee communication regarding benefits. Additionally, I handle the change of life events such as marriage, birth, and retirement, ensuring accurate updates to benefits and records. I am a primary communication liaison between CareFirst, Standard Life Insurance, and the Maryland State Retirement Agency, facilitating seamless coordination and information flow. I am also responsible for benefit data entry for payroll deductions, ensuring accuracy and compliance.
Sr. Human Resource Specialist
Target
08.2023 - 11.2023
- As a Senior HR Specialist, I provide comprehensive HR support, from maintaining employee records, managing employment orientation, payroll, benefits, and workers' compensation to executing training programs. I ensure compliance with legal regulations and corporate policies throughout all employment processes. I assist with employee inquiries, escalate concerns to leadership, and contribute to special projects. My role emphasizes efficient individual and teamwork, promptness, and accuracy in all tasks to enhance overall operations. I serve as a strategic partner for leadership and a supportive guide for team members, positively impacting team experiences and aiding in organizational goal achievement.
Business Support Sr. Expert
T-Mobile
05.2022 - 07.2023
- Support largest revenue-generating business customers, including Fortune 500 companies, while maintaining solid relations with cross-functional teams to drive solutions and sales as a vital Business Customer Support Team member. Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers and the sales team. Assist with sales/billing requests, order processing, and renewals via portal and Salesforce. Resolve billing issues; confirm accurate processing of promotions and rebates and assist with device buyback.
- Selected to participate in the LeaderShift Program, which provides training and development to professionals in leading and managing change, effective communication and presentation skills, performance and development discussions, managing difficult conversations, using active listening techniques, establishing trust and credibility, and facilitating effective meetings.
- Support DE&I strategy development and implementation through idea submission in areas of diversity awareness with the job.
- Function as project manager for customer solutions; create project plans based upon customer and sales team needs.
- Assist senior enterprise experts and community with account management activities, including mobile number management, new account activation, and equipment fulfillment needs.
HR Coordinator & Recruiter
Home Instead
08.2021 - 05.2022
- Monitored and assisted managers/supervisors with hiring processes and issues. Coordinated and conducted applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Ensured accurate maintenance of employee records and files (interview documents, I-9s). Assisted with new employee orientation. Supported processing and maintenance of payroll records. Informed HR management of issues related to employee relations. Generated HR data reports. Coordinated internal and external training and enrichment. Conducted performance reviews and counseled employees on areas for improvement. Generated disciplinary notices as needed.
- I'll Monitor hiring and recruitment processes to ensure compliance with local, state, and federal laws, company policies, and standards. I'll also maximize employee satisfaction and reduce turnover with motivational strategies and enhanced training.
- Created and maintained new hire and personnel files; entered data into human resources information systems (HRIS).
Education
Bachelor of Science - Human Resources Management
The University of Maryland Global
College Park, MD12.2024
Skills
- Workday
- Slack
- Salesforce
- Microsoft (Word, Excel, Project, teams, Office 365)
- Power School
- Applicant Tracking
- Google Workspace
- Relationship building
- Benefits administration
- Documentation and reporting
Affiliations
Member SHRM
Certification
Maryland State Retirement Coordinator | Fingerprinting Tech | Notary |
Timeline
Benefits Specialist
Calvert County Public School
12.2023 - Current
Sr. Human Resource Specialist
Target
08.2023 - 11.2023
Business Support Sr. Expert
T-Mobile
05.2022 - 07.2023
HR Coordinator & Recruiter
Home Instead
08.2021 - 05.2022
Bachelor of Science - Human Resources Management
The University of Maryland Global