Raynique Lewis
Glen Burnie
Summary
Resourceful CSR with over 10 years experience in the government sector, known for high productivity and efficient task completion. Specialized skills include rapid data entry, effective communication, and adept at using call center technology. Excel in active listening, problem-solving, and empathy to enhance customer satisfaction and resolve issues promptly.
Overview
6
6
years of professional experience
2009
2009
years of post-secondary education
Work History
Call Taker
Baltimore County Government
Baltimore
10.2021 - 05.2025
- Answered incoming calls and provided accurate information to customers.
- Documented customer interactions and updated records in the system.
- Assisted in resolving customer inquiries by following established protocols.
- Maintained a calm demeanor while addressing customer concerns effectively.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Resolved customer complaints in an efficient and timely manner.
Appointment Scheduler
Vet Fed
Baltimore
12.2018 - 10.2020
- Scheduled appointments for veterans using provided software.
- Coordinated communication between clients and providers effectively.
- Trained new staff on scheduling procedures and client interaction standards.
- Managed patient records and updated scheduling information accurately.
Education
Glen Burnie High School
Glen Burnie, MDSkills
- Customer service
- Call dispatching
- Record management
- Conflict resolution
Timeline
Call Taker
Baltimore County Government
10.2021 - 05.2025
Appointment Scheduler
Vet Fed
12.2018 - 10.2020
Glen Burnie High School