Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reagan Rice

Rosedale,MD

Summary

Dedicated healthcare professional with extensive experience in patient service roles, poised to make a meaningful impact within a dynamic team. Recognized for exceptional communication skills and the ability to efficiently manage patient inquiries and administrative responsibilities. A strong background in laboratory procedures and phlebotomy enhances the capacity to support clinical operations effectively. Colleagues and patients consistently appreciate a collaborative approach and adaptability in addressing diverse needs within the healthcare environment.

Overview

3
3
years of professional experience

Work History

Patient Service Representative/Lab Assistant

Patient First
05.2024 - Current
  • Assisted in verifying insurance information, enhancing patient experience during check-in processes.
  • Conducted laboratory tests and analyzed results to support accurate patient diagnoses.
  • Expedited patient diagnosis with timely completion of Phlebotomy tasks, including blood draw preparation and specimen labeling.
  • Managed patient inquiries and resolved issues to enhance service quality.

Pharmacy Technician

CVS
10.2023 - 01.2025
  • Assisted pharmacists in verifying prescriptions and resolving discrepancies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Pharmacy Technician

Rite Aid
09.2022 - 10.2023
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Education

Associate's Degree - Radiography

Community College of Baltimore County
Catonsville
11.2025

High School Diploma -

Abeka Academy
Pensacola
07.2017

Skills

  • Insurance verification
  • Laboratory testing
  • Result analysis
  • Phlebotomy techniques
  • Data entry and record keeping
  • Patient registration
  • Customer service

Timeline

Patient Service Representative/Lab Assistant

Patient First
05.2024 - Current

Pharmacy Technician

CVS
10.2023 - 01.2025

Pharmacy Technician

Rite Aid
09.2022 - 10.2023

Associate's Degree - Radiography

Community College of Baltimore County

High School Diploma -

Abeka Academy
Reagan Rice