Rebecca Benoit
Owings Mills
Summary
Professional with focus on client success and history of delivering exceptional service and support. Adept at managing client relationships, resolving issues promptly, and ensuring continuous improvement. Known for strong team collaboration, adaptability, and commitment to achieving results. Expertise includes client onboarding, relationship management, and strategic planning
Overview
9
9
years of professional experience
Work History
Client Success Manager
Marathon Health
09.2022 - Current
- Cultivated strong client relationships, ensuring satisfaction and retention through proactive communication.
- Built KPI reporting frameworks tracking retention, utilization, issue resolution time, and engagement trends to inform leadership strategy.
- Lead enrollment communication strategies across diverse populations to increase utilization of health services and preventive care.
- Achieved 95% client retention by proactively addressing concerns and strengthening community relationships.
- Led complex, privacy sensitive and reputationally sensitive cases, partnering with compliance, clinical leadership, and operations to mitigate risk and restore client trust.
- Negotiated tailored service expansions by mapping client needs to product capabilities, strengthening long-term partnerships and expanding solution uptake.
- Facilitated cross functional coordination between PBMs, providers, and operational teams to resolve complex workflow and data alignment challenges.
Health Director
Planned Parenthood
NJ
05.2021 - 06.2022
- Directed daily operations for multiple health centers, ensuring all clinical services met stringent regulatory and wellness standards.
- Increased patient access by 25% through the design and implementation of new community outreach and education initiatives.
- Led community health programs focused on patient education, service awareness, and preventive care utilization.
- Developed training materials for staff on best practices in reproductive health services.
- Managed budgets and resource allocation to support efficient delivery of integrated health services to diverse populations.
- Implemented quality improvement programs that enhanced staff productivity by 50% and improved patient care standards.
- Established SOPs and escalation pathways to improve speed-to-resolution and communication quality.
Studio Manager & Recruiter
Tend Dental
New York, NY
12.2020 - 05.2021
- Managed daily operations of the dental studio, ensuring smooth patient flow and high-quality service standards.
- Streamlined scheduling processes to reduce patient wait times and increase same-day availability.
- Managed compensation communication and staff engagement initiatives.
- Increased revenue by 35% by optimizing patient scheduling workflows.
- Reduced onboarding time by 60% with improved documentation tracking and systems optimization.
Training Manager
CityMD Urgent Care
New York, NY
06.2017 - 12.2020
- Designed and delivered compliance and communication training for over 150 medical professionals to improve patient support skills.
- Developed performance coaching programs that resulted in a 98% Patient NPS score, reflecting exceptional care and team performance.
- Developed leadership training for new managers to improve performance and team management.
- Reduced staff turnover by 80% through targeted engagement strategies and leadership development.
Education
Bachelor of Science - Sociology
Hunter College, City University of New York
New York, NYSkills
- Client Success
- Healthcare Operations
- Regulatory Compliance
- Customer retention
- Strategic Planning
- Chronic Disease Prevention
- KPI Metrics
- Referral system expertise,
- Renewal & Expansion Strategy
- Population Health Management
- SaaS Product Adoption
- Healthcare Analytics & Reporting
- Client engagement
- Project management
- Customer retention,
- Data analytics
Courses
- Introduction to Employee Relations, 2023
- Human Resources Foundations, 2022
Timeline
Client Success Manager
Marathon Health
09.2022 - Current
Health Director
Planned Parenthood
05.2021 - 06.2022
Studio Manager & Recruiter
Tend Dental
12.2020 - 05.2021
Training Manager
CityMD Urgent Care
06.2017 - 12.2020
Bachelor of Science - Sociology
Hunter College, City University of New York