Rebecca Campbell
Baltimore
Summary
Results-driven team supervisor with a proven track record in enhancing team performance and customer satisfaction. Skilled in staff training, process improvements, and problem-solving, contributing to operational excellence.
Professional with strong leadership and communication skills, adept at managing teams to achieve high performance. Skilled in conflict resolution, time management, and strategic planning. Highly adaptable and reliable, known for fostering collaboration and driving results. Prepared to lead with integrity and flexibility, ensuring alignment with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Supervisor
Wawa
Baltimore, MD Store #8540
11.2019 - Current
- Supervised daily operations to ensure optimal team performance and customer satisfaction.
- Trained and mentored new team members on service protocols and operational standards.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Coordinated inventory management, ensuring stock levels met demand without excess waste.
- Analyzed customer feedback to identify areas for service enhancement and team training needs.
- Led scheduling efforts to optimize staff coverage during peak business hours.
- Facilitated communication between management and team members to promote a positive work environment.
- Developed training materials that improved onboarding processes for new hires in the store operations.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
Floor Guard
Skateland
Baltimore, MD
12.2018 - 10.2022
- Monitored skating area for safety compliance and risk management.
- Assisted patrons with skate rentals and equipment adjustments.
- Enforced facility rules and regulations to maintain a positive environment.
- Conducted regular inspections of skating surface for hazards or obstructions.
- Resolved customer inquiries and complaints to enhance guest experiences.
- Implemented emergency response procedures during incidents or injuries.
- Collaborated with management to improve operational efficiency and safety measures.
- Provided essential support during peak hours by quickly adapting to changing needs within various areas of responsibility, including front desk coverage or additional cleaning duties as required.
- Improved customer satisfaction by providing assistance and resolving issues in a timely manner.
- Reduced incidents of rule violations by enforcing facility policies fairly and consistently.
Customer Service Cashier
Friendlys Ice Cream
Baltimore, MD
08.2017 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Maintained cleanliness and organization of service area to ensure compliance with health standards.
- Trained new cashiers on operational procedures and customer service protocols.
- Resolved customer complaints promptly, improving overall experience and loyalty.
- Monitored inventory levels, coordinating restocking efforts to minimize shortages.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Dundalk
Baltimore, MD06-2018
Skills
- Effective leadership
- Assignment delegation
- Report preparation
- Performance improvement
- Complaint handling
- Staff training
- Motivational skills
- Attention to detail
- Team supervision
- Daily workflow improvement
- Problem-solving
- Overseeing daily activities
- Documentation and reporting
- Team motivation
- Cash handling
Certification
- ServSafe Certified, Wawa - 2019 - current
Timeline
Team Supervisor
Wawa
11.2019 - Current
Floor Guard
Skateland
12.2018 - 10.2022
Customer Service Cashier
Friendlys Ice Cream
08.2017 - 10.2018
High School Diploma -
Dundalk