Rebecca Long
Westminster
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability in training and development, alongside strong cash handling skills. Passionate about delivering exceptional service and creating memorable experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Westminster
05.2024 - 10.2025
- Hired as a barista and promoted to shift supervisor in August 2024.
- Monitored team performance, providing feedback and support for development.
- Provided on-the-job training to new staff members.
- Conducted inventory checks to maintain stock levels and prevent shortages.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Inside/Outside Sales Associate and Cashier
Lowes
08.2021 - 05.2024
- Hired as an Inside/Outside Sales Associate.
- Promoted to Fulfillment Team Lead October 2023.
- Promoted to Front End Department Supervisor February 2024.
- Managed inventory levels to ensure product availability for customers.
- Trained new associates on product knowledge and customer service techniques.
- Operated forklifts to transport materials across the warehouse efficiently.
Library Aide
Waynesboro Area Middle School
09.2022 - 06.2023
- Organized library materials to maintain an efficient and accessible environment.
- Supported teachers by preparing instructional materials for classroom use.
- Conducted inventory checks to ensure accurate cataloging of library items.
- Assisted students in locating resources and materials in the library.
- Led group activities to promote a love of reading among students.
Front Desk Agent
Candlewood Suites
Chambersburg
02.2021 - 08.2021
- Greeted guests warmly and checked them into accommodations efficiently.
- Managed reservations and coordinated room assignments for incoming guests.
- Processed payments and maintained accurate records of transactions and billing details.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Answered phones, responded to inquiries, and took messages.
Crew Member
Sheetz
06.2019 - 02.2020
- Operated cash registers and processed transactions accurately.
- Prepared food items according to safety and quality standards.
- Stocked shelves and replenished inventory as needed during shifts.
- Collaborated with team members to ensure efficient service delivery.
Cashier
Hardee’s
06.2018 - 02.2019
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Collaborated with team members to manage peak hours effectively and smoothly.
Education
Associate of Arts - English
Hagerstown Community College
Hagerstown, MD06-2025
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA06.2020
Bachelor of Arts - Writing And Publishing
McDaniel College
Westminster, MDSkills
- Cash register operation
- Communication skills
- Cleaning skills
- Organization skills
- Power equipment operation
- Mixology
- Time management
- Money handling
- Creative writing
- Training and development
Hobbies and Interests
- Crochet
- Weight lifting
- Reading
Accomplishments
- A.A. Degree in English
- Mixology Certificate
Certification
- Lowe's Power Equipment Certified on multiple equipment pieces
- Certified Barista Trainer
Languages
English
Full Professional
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
05.2024 - 10.2025
Library Aide
Waynesboro Area Middle School
09.2022 - 06.2023
Inside/Outside Sales Associate and Cashier
Lowes
08.2021 - 05.2024
Front Desk Agent
Candlewood Suites
02.2021 - 08.2021
Crew Member
Sheetz
06.2019 - 02.2020
Cashier
Hardee’s
06.2018 - 02.2019
Associate of Arts - English
Hagerstown Community College
High School Diploma -
Waynesboro Area Senior High School
Bachelor of Arts - Writing And Publishing
McDaniel College